Senecca was outstanding, as always
David was friendly, had a great attitude, and was exceptionally accommodating to my car’s service needs. Truly an excellent service advisor… thank you David for being clear, efficient, and communicative throughout the entire process Im very appreciative!!
Robert is the best- he always takes wonderful care of me. Excellent service and a caring, professional attitude - Thank you Robert!!
Scott, has been my service advisor for many years and he has always been very supportive and helpful with my Lexus needs. I trust Scott and I’m grateful for his knowledge, kindness and honesty.
Thank you so much to Edward Simeon. He provided excellent customer service to me. He is very professional and knowledgeable. Great asset to have to the team. Edward have been my service provider on many time I come into service I only want to request to deal with him. Thanks again and give this amazing man an award and a raise.
I always get the same great service from Mr. Melville. He is a nan of his word and always provides the best service possible for me.
Yes, Bryan always goes above and beyond for me
Very satisfied with my service appointment!
David's service was satisfying because everything was kind and delicate.
We arrived at 9:00am, 15 minutes before our appointment for a simple 10,000 mile service, our first. The service took 3 1/2 hours to complete, it seemed like we were put off for others to be completed before us because we were the last ones in the waiting room, it was entirely vacant. You are not satisfying your customers by overbooking and overlapping scheduled service appointments. We have been loyal customers since 2004, when we bought our first GX470 and now two 2023 vehicles purchased in October, an ES 350, F Sport and an RX 450h F Sport, both on the same day. Please stop overbooking or your ratings will plummet. Additionally, Senecca Torres was very professional and apologized several times during the process for that we are grateful, service writers are not the problem, this is from a higher level. PLEASE CHANGE!!!
Very personable and professional.
The service was great,also the waiting lobby is very welcoming
Thank u for loaner car a big help
David is the best!!! He is very professional and extremely knowledgeable.
I always ask for him because he is so friendly.
Mr Stover is always helpful and informative. His customer service skills are exceptional.
Robert (Scott) was very helpful and responsive as usual. His knowledge and friendly nature make car maintenance an easy process and the reason I keep coming back.
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