Jack was super helpful and kind hearted. He answered all questions I had and provided an effective, efficient service.
Jessie ,gave me great service as he always does I am completely satisfied with his service.Also Randy with the car rental was also great service
Great service & better price than Lexus of Glendale
I have been going to Lexus of T.O.for years not realizing that Lexus of Valencia does a much better job. Communication with Jack was very well done which led to clear expectation. Thank you Jack for taking care of my car (and me). Would definitely consider driving the extra miles for excellent service.
I have been coming to Lexus of Valencia for the past 15 to 20 years and Jack is the best service person I have ever experienced. I loved Scott but Jack is excellent! Great attention to detail and customer service which is always appreciated.
I wanted to sincerely thank my service advisor, Jake Melonas, for his excellent service during my recent visit at Lexus of Valencia. The reason for my visit was that I noticed a leak under my vehicle less than 2 months after bringing my vehicle into Lexus of Valencia for repairs. Needless to say, I was a bit frustrated that my vehicle was leaking less than 2 months after performing a large amount of repair work at Lexus of Valencia. Jake was on top of the situation from my first communication with him.
After apologizing for the inconvenience, he worked with me to schedule a day and time for me to come in that was most convenient for me. Once at Lexus of Valencia, Jake called the shop foreman Elton Onouye (rather than a lower-level tech), to immediately look at my vehicle. Elton quickly identified what was wrong with my vehicle, while Jake took notes. Jake quickly handed me over to the rental center, where a vehicle was ready for me in mere minutes. The rental center staff were extremely courteous, helping me select a rental vehicle I felt most comfortable driving.
Once I got home, Jake provided me with an update on my vehicle. I was so impressed with his professionalism and service, that I opted to get additional work performed at Lexus of Valencia, rather than utilize my local mechanic. Jake did his best to offer me an extremely competitive rate for the additional work. Before the vehicle was ready, Jake mentioned that his mechanics found an additional minor issue with my vehicle, which was taken care of complementary.
When I arrived to pick up my vehicle, the vehicle was pristine (recently washed and waxed). Jake once again apologized for the inconvenience, answered any additional questions I had about what was done to my car, and sincerely thanked me for continuing to be a client of Lexus of Valencia. At no point did I feel rushed, as we chatted a bit about our days, and about how things were going for one another. Leaving the dealership made me feel extremely good and thankful that I stuck with Lexus of Valencia, rather than switching to another Lexus dealership or getting work done at my local mechanic. Needless to say, I will continue to be a loyal customer to Lexus of Valencia for years to come.
My sincere thank you to Jake Melonas, Elton Onouye and the rest of the staff of Lexus of Valencia.
Nelson
Great customer service, his very nice and helpful
I’m very satisfied for the service of jack
Great job Jesse and Lexus! The service was wonderful!
Thank you for providing an efficient service!
Jesse is always the best. Even when the list was 50 cars deep, he keeps his head cool and moves forward
Was well taken cared of by Jesse conlon
Jesse has consistently been a kind, thoughtful, upfront, and transparent service representative. His organization and attention to detail are obvious. I am grateful that Lexus of Valencia fosters such high standards! I’ve been a customer for 14 years, and I will continue to be far into the future!
Thomas provided excellent service with prompt communication throughout the entire process. I really appreciated how smooth and convenient everything was, especially the Uber service to and from the dealership. He was professional, helpful, and made the entire experience easy and stress-free. Thank you, Thomas, for the outstanding customer service.
Thomas was great. He listened, raalized the issues, & resolved problems within his power with me. He is a great asset for Lexus & Lithia.
Job well done on Thomas! Thank you!
Jessie Colón in very easy to work with. Super helpful and quick to get me an uber from the dealership to work and back to pick up my vehicle after service. Thank you!
Thank you for servicing my vehicle. The arrive was great, professional and quick.
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