Hello, I would like to speak to the Toyota dealership in Terre Haute. I wanted to express my appreciation for the exceptional service I received from Tim in the service department, the girls at the rental counter, and the entire team that worked on my 2023 Tacoma. They exceeded my expectations in every way. Tim, in particular, demonstrated a wonderful attitude and inspiring determination to resolve the issue with my vehicle, which was successfully repaired. I am greatly impressed and wanted to recognize the outstanding efforts of your entire team.
Very happy with the service and your staff!
The work was completed on time and your communication is great.
Great front desk service and attention. Made my first visit very pleasant and easy. Timely service and comfortable waiting space for customers. Thank you.
She was very professional and did her job well.
Excellent team of people to get your services done and in a timely manner. Always answers my questions when I have them. Always friendly and great customer service.
In addition to the well done process, I liked the new texted updates and visuals. And the work was performed in a timely manner.
Very pleased with service of my vehicle
Tim is awesome! He needs a raise! Thank you!
Having my oil and tires rotated was fine, but I’ve been coming in for a front end alignment because it keeps pulling to the left mainly but I can’t keep it between the lines in the road because he wants to steer one way and then go the other way and I’ve been telling them about this and they can’t seem to get it lined out and I paid full price for this vehicle and I bought a set of runningboards and I think they are up too high and then I was charged labor cost which I don’t think I should have and then I wanted mudflaps put on it and they told me that I couldn’t put them on there because this was a certain vehicle and they didn’t make mudflaps for that make me vehicle that I have because it was some other kind of vehicle that I couldn’t order mudflaps for but bringing in this vehicle for alignment to keep it between the lines and they messed with it a couple of times, but one time they told me that there was nothing wrong and then another time they said it was something in the steering and then having trouble with the radio fading out and going to black but I would like to have the front end. Alignment straightened out because I have to fight it to keep it between the lines hope there’s someway that this can be taken care of. but having to pay for the labor on them put on the running boards I don’t think I should have to pay for that. They’re high up and not low enough which that high up I should’ve never bought running boards for it. They should be a little lower than what they are. Thank you.
Very good service, keep me informed on progress of service.
Bryan was very curtious and explained everything that was going on.
Very good customer service
Love the communication and thoroughness of the experience
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