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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3967 reviews 59%
4 star 1373 reviews 20%
3 star 208 reviews 3%
2 star 515 reviews 8%
1 star 640 reviews 10%
Review Us
Darrel M.
4 out of 5
9/9/2025
Nick is great to work with.
Hamid A.
5 out of 5
9/9/2025
Neil was great he explained everything well
Cathy L.
5 out of 5
9/9/2025
Great service. Thc
James P.
4 out of 5
9/9/2025
It was a pleasure dealing with Nick. Very personable and seemed genuinely concerned about the maintenance of my vehicle.
Stephen F.
2 out of 5
9/9/2025
Overall it was a good experience but I ended up being there for 4 hours, because of a mix up and they started another car before mine. I just would have appreciated being kept up to date. I understand things happen but not keeping your customer informed is not OK.
Eleanor G.
5 out of 5
9/9/2025
Well done!
Diego O.
5 out of 5
9/8/2025
He’s very professional and easy to work with. I’ll definitely contact Brandon for any future concerns with my vehicle
Charles E.
5 out of 5
9/7/2025
Friendly Answered questions
Kristen A.
5 out of 5
9/7/2025
Aaron was awesome!!!!
Dean H.
5 out of 5
9/7/2025
Good work
Geoffrey N.
5 out of 5
9/7/2025
Very good experience overall from the advisor to shuttle team great service.
Va T.
5 out of 5
9/7/2025
Great experience. Thank you.
Richard S.
4 out of 5
9/7/2025
I appreciate Brandon’s professionalism. He also took the time to refer me to a sales representative as I’m considering a new RAV4 for my wife. I had the good fortune to meet Preston, who also provided professional assistance.
Aranya L.
2 out of 5
9/7/2025
My last review said connection timed out. Anyway, I really just wanted to make sure my review gets submitted On a scale of 0 to 10 with 10 being the highest, I’m going to rate Neil at a 1. He failed to call to update me not once about my car. Car was in for a total of 28 hours with 0 updates. Customer left scrambling with no vehicle and no apology from Carlson.
Andrew B.
1 out of 5
9/7/2025
I had selected yes to having my engine filter replaced after being told it needed to be replaced, but it does not look like it was completed as asked.
Carissa P.
5 out of 5
9/7/2025
No complaints- great job.
Tammy M.
1 out of 5
9/7/2025
No, not today. During my pre scheduled oil change, after an hour of waiting for completion rcvd the following msg: Requires Immediate Attention Est. Cost: $170.00 Issue: OIL LEAKING Correction: RECOMMEND FURTHER INSPECTION BY REPAIR TECHNICIAN No option to complete a diagnosis at this visit &/or a fix. Your vehicle oil change is complete. Pay & exit. Make a new appointment, should be available for that at Toyota in a week or two. I am no longer a satisfied Carlson customer. Tammy M
David E.
5 out of 5
9/7/2025
James was great to work with. He has excellent communication skills.
Sharon M.
5 out of 5
9/7/2025
Nicholas did a great job - very kind and professional.
Peter H.
1 out of 5
9/6/2025
I had my tire pressures set correctly. When your dealership rotated the tires they adjusted the tire pressures and left off two of the value stem caps. I had all 4 tires within 1 psi, when returned to me they were off by as much as 5 psi. This is the second time I’ve had trouble with simple tire rotation at your dealership. Why should I continue to have this done at Toyota??? Discount Tire will rotate for free and do it correctly.

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