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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3955 reviews 59%
4 star 1369 reviews 20%
3 star 208 reviews 3%
2 star 511 reviews 8%
1 star 638 reviews 10%
Review Us
Paul C.
3 out of 5
1/3/2026
Nick made up for the previous visit where my tire pressure sensor for the spare tire was not serviced correctly. I came back for this visit to get that corrected.
Ronald L.
5 out of 5
1/1/2026
He did good
Wanda D.
5 out of 5
1/1/2026
Keep up with the good work
Caitlyn B.
2 out of 5
1/1/2026
After my most recent service visit, the remote start no longer works, and the heated seats were unplugged because they were, according to the technicians notes, "in the wrong spot". These two features were aftermarket, but they were installed at this Toyota dealership. I would like to have these things fixed, as they were the reason I purchased the car in the first place. Brandon was great, as communicative as he could be with the information he knew.
Jolene V.
5 out of 5
1/1/2026
Nicholas was very professional explaining the steps needed for the maintenance of my vehicle this morning. Thank you and a Happy New Year to all the personal at Toyota Coon Rapids.
Pamela F.
5 out of 5
1/1/2026
Fast, great service
Theodore S.
5 out of 5
12/31/2025
Quick professional service!
Donta R.
5 out of 5
12/31/2025
Neil was phenomenal! Thank you for your expertise and exceptional customer service.
David C.
2 out of 5
12/31/2025
The biggest problem I had was I called twice on Monday once around 2:00 between 2:00 and 2:30 p.m. and again around 5:30 or so both times I was directed to the service department where I was told that someone would get in touch with me call me back I never received any calls back either day. By Monday morning I was pretty anxious about getting the car back or having transportation for my crucial doctor appointment. It all turned out fine but it was very maddening to not get a response back either of those times. Last but not least I forgot to bring the $100 coupon for having worked on that was more than $1,000 so that's my loss I guess okay bye
Mary J.
5 out of 5
12/30/2025
Nick was very pleasant, courteous, professional, and knowledgeable concerning the service that was done on my car. I would definitely recommend the Toyota service department to my friends
James O.
5 out of 5
12/30/2025
scott did a great job
Peter H.
4 out of 5
12/30/2025
Better than previous visits. Service advisor did not try to tell me what I wanted. Oil change in less than 1 hour much better than 2 plus hours in the past.
Donna R.
5 out of 5
12/28/2025
Nicholas was so professional & respectful!
Scott L.
5 out of 5
12/28/2025
Nick did a great job taking care of us and got our car in and out quickly. We are very satisfied with the service.
Mark S.
5 out of 5
12/28/2025
All was good
Adrian J.
5 out of 5
12/28/2025
Great communication
Jessica V.
1 out of 5
12/27/2025
Tire rotation brought issues with the steering wheel. Having to come back for something that should have been addressed during the first visit is frustrating as I commute 45MIN. Steering wheel won’t turn pass 45 degrees after the tire rotation was done.
Matt N.
5 out of 5
12/27/2025
Nick's awesome, great customer service, 10/10!
Kristin E.
5 out of 5
12/27/2025
Nick was great! Professional and easy to work with! Thanks!!
Mary R.
5 out of 5
12/27/2025
Thank you.

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