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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3990 reviews 59%
4 star 1380 reviews 20%
3 star 212 reviews 3%
2 star 516 reviews 8%
1 star 643 reviews 10%
Review Us
Antoinette E.
5 out of 5
1/22/2025
As usual very good people to work with, very courteous. Thanks Annie
James L.
1 out of 5
1/22/2025
This was not Brandon's fault. There was/is a discrepancy about which DashCam was suppose to be installed. I was under the impression the optional Toyota Dashcam was going to be installed and not an unknown aftermarket brand. The tire pressure was not reduced, to the pressure on the door, as requested.
Fnan G.
5 out of 5
1/22/2025
You’re service is good thank you
Michelle H.
4 out of 5
1/21/2025
Communication very well about what was done and what may be needed at oil change.
Tim M.
5 out of 5
1/21/2025
Great customer service as always. Thank you
Eiaa W.
5 out of 5
1/21/2025
Thank you for Excellent service All service employees are helpful
Afolabi A.
5 out of 5
1/21/2025
Good job. Keep it up.
Stacy S.
5 out of 5
1/21/2025
Nic Schafer was THE BEST service advisor I’ve ever had! Thanks, Nic!
Leah W.
5 out of 5
1/21/2025
He was very friendly and clearly cares about his work!
Eric H.
5 out of 5
1/21/2025
Thanks for the quick turnaround
Connie O.
5 out of 5
1/21/2025
Nicholas was very enjoyable to work with providing great service and answering all my questions well.
Emily C.
4 out of 5
1/21/2025
Thank you so much! This Toyota dealership is our favorite
Ahmed A.
2 out of 5
1/21/2025
I bought Toyota Connect and came to fix the issue based on the Toyota connect referral so I came to your dealership because it’s a service team that I trusted in the past. The problem did not come from me. It came From the Toyota connect app. Yet I was being hassled into diagnostics after initially being told any sales man can fix it for you and it wouldn’t cost you a thing. I think maybe another dealer is in order now. Thanks for nothing. As Toyota goes they failed me with app not working and poor referral and a recall that’s not mitigated. As a dealer you’re no different that the Chicago dealers. Hungry, greedy and incompetent. I’m sorry if it’s a harsh review but I think I’m disappointed and done.
Nadine C.
5 out of 5
1/21/2025
Brandon was fantastic!
Mary H.
5 out of 5
1/21/2025
Always get excellent customer service from Toyota
Lois I.
5 out of 5
1/21/2025
Very friendly and courtesy staff
Belkis A.
5 out of 5
1/20/2025
Great service .Aron has been very helpful.
Darrel M.
4 out of 5
1/19/2025
In today’s customer non-service climate in which ,if you can get a live person to speak with, they do not listen to what you are saying, it is refreshing to have someone like Nicholas Shafer. He not only told me exactly what was going on with my vehicle but also reacted to my needs as they changed during my visit. He earned my business now and in the future. I appreciate being treated as a customer and not just a consumer. You will have my patronage in the future.
Daniel H.
3 out of 5
1/19/2025
Everything went fine with the service. However, you may want to check the alignment of your car wash as it about a one foot wide area on the back of the car that didn’t get cleaned. It’s no big deal but I just wanted to let you know.
Daniel O.
5 out of 5
1/19/2025
Aaron was very professional!

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