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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3986 reviews 59%
4 star 1377 reviews 20%
3 star 211 reviews 3%
2 star 516 reviews 8%
1 star 642 reviews 10%
Review Us
Tammy M.
2 out of 5
2/15/2025
I scheduled ahead to have my drive side sun visor fixed(along with a transmission flush + oil change), right at check in I was asked what I was there for: when I said driver side visor repair (which had been previously suggested repair on same day as other services that I had declined)he’s like “Did they order the part for that?” My response was “Well I certainly hope so as that was why I scheduled the service! Was it necessary for me to preface my service request when scheduling to state: please order the appropriate part for this? So no, they didn’t have part. Ordered & in a week or so they’ll call me when in & I’ll have to schedule another appt to come back for a 10 minute install/repair. Not happy about this. Also this prescheduled appt was also for oil change & transmission flush, I waited 3 hours = excessively long wait time. Typically love Carlson Toyota, NOT TODAY.
Ann H.
1 out of 5
2/15/2025
He told me he had to order parts for my front passenger door to fix the lock and wanted me to leave my car but I couldn’t so he said he would order and call the next day when parts came in. When I drove away my door lock worked so I feel like he was just trying to get $450 out of me for somothey fixed. They also rotated my tires as it was due and did not reset my maintenance required warning.
Carmen J.
4 out of 5
2/15/2025
All good things
Mandi S.
5 out of 5
2/15/2025
Nick has great customer service skills
Trevor B.
4 out of 5
2/14/2025
Good and fast, easy to work with and no issues. They do the service and let you know what they see. Straight forward.
Arun M.
5 out of 5
2/14/2025
Always Great customer service
Connie S.
5 out of 5
2/14/2025
Very nice young man! Made a positive experience for me.
Ahmed G.
5 out of 5
2/14/2025
Friendly and great service! Thank you!
Leslie G.
5 out of 5
2/14/2025
It’s a pleasure doing business at Carlson Toyota. Employees are friendly, knowledgeable and eager to help. Thanks so much!
Christopher H.
4 out of 5
2/14/2025
Scott appropriately set expectations and kept me informed during the process.
Linda M.
4 out of 5
2/14/2025
Nic was very pleasant and patient during my interaction and sought my input regarding my purpose of today’s visit. He thoroughly explained what would occur and sought out any questions that I may have. I felt that I was being heard.
Jeff G.
5 out of 5
2/14/2025
Great service
Gayle S.
5 out of 5
2/13/2025
Neil was very attentive, knowledgeable, and friendly. He is a shining star when it comes to customer service. Well done Neil and thank you for all your help and guidance.
Rafael G.
5 out of 5
2/13/2025
Professional, informative,trust worthy. I will come back here again next time my vehicle needs service.
Keith F.
5 out of 5
2/13/2025
I always get the best service a Carson Toyota
Isaac R.
5 out of 5
2/13/2025
Nice work. Done fast. Much better than experiences with other service centers.
Gary L.
4 out of 5
2/13/2025
Nick was EXCELLENT! Two thumbs up! Nick is an asset to any business, larger small.
Jean K.
5 out of 5
2/13/2025
Excellent job and done expediently ! I was surprised they were done when they were. Less than an hour . Thank you !
Robert R.
5 out of 5
2/13/2025
Great service
Craig W.
5 out of 5
2/13/2025
Nick did an outstanding job. He was informative and seemed to have as his goal to provide the best possible service. I was very pleased and impressed.

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