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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3976 reviews 59%
4 star 1376 reviews 20%
3 star 211 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Ivan M.
2 out of 5
4/27/2025
Very disappointed, what's you guys? It's the second time you forgot to wash my car and you forgot to rotate the tires. What's going on with you people
Erla E.
4 out of 5
4/26/2025
Nick was kind and tried hard to do the best to fix my car , also Nick makes sure that I got my ride to going safe home and being picked to get my car. Including the courtesy ride drivers were kind and safe to drive too.
David M.
2 out of 5
4/26/2025
In my Toyota app, it is still showing “active service campaign” . This is the description displaying on the HEALTH of the vehicle.
Robert N.
5 out of 5
4/26/2025
Long life Carlson Toyota for good services.
Jerome P.
2 out of 5
4/26/2025
We came to Carlson a few years ago because others appeared to be attempting to take $$ advantage. Now apparently you are drinking the koolaid: After routine maintenance, said there was a vibrating noise you couldn’t identify and I couldn’t hear—wanted to investigate further. Yesterday, said there was an oil leak that was not clearly visible, and no evidence on my clean garage floor, but you could fix for $5,500. Then your driver, who obviously enjoy driving fast, couldn’t be reached to pick me up a half mile away until 45 minutes an 4 phone calls later.
Francis B.
5 out of 5
4/26/2025
Enjoy the Prius
Susan V.
4 out of 5
4/26/2025
Happily it only took an hour
Justin C.
3 out of 5
4/26/2025
Not real serious. But curios on trade for new tundra
Dalila B.
5 out of 5
4/26/2025
Best customer service
Ross O.
4 out of 5
4/25/2025
Nicholas was unbelievable. I've always had great service at Carlson toyota which is why I take my Hyundai in for service. Nicholas went above and beyond. I do have a little shake at 60-70 after the tire rotation, but nothing major
Patricia B.
5 out of 5
4/25/2025
Brandon was very helpful, kind, considerate, and polite. He was also confident and knowledgeable. He was able to answer all my questions, and ease my worries. He is a good fit for your company!
Mandi S.
5 out of 5
4/25/2025
He has good customer service skills
Mary K.
4 out of 5
4/25/2025
I am blessed to have an honest place to go to and staff to take care of my car (and me) and tell me the truth about what needs to be done. I am no longer working and with limited income, so doing only what needs to be done is extremely helpful. The men who brought me home and back are gentlemen as well. Just sitting there waiting was a very peaceful experience, and I commented about it. In addition, they got my catalytic converter marked when I couldn’t do it myself. They are a godsend.
Fari S.
5 out of 5
4/25/2025
Such a great service every time.It's so nice to be greeted by James with such a big smile. James is very kind and professional. Thank you so much.
Stephen N.
5 out of 5
4/25/2025
Nicholas was phenomenal. I don’t typically write reviews, but I was compelled based on the level of service Nicholas provided. He was professional, kind, and made me feel like I had made the best choice possible to get my car taken care of at Carlson. Nicholas is the blueprint to success when it comes to customer service.
Dacy Z.
4 out of 5
4/25/2025
Nick Skogmam ????
Sue C.
1 out of 5
4/25/2025
The service was perfect. The enviroment is lovely. I am disappointed in the fact that I make an appointment for routine maintenance and it takes an hour and 45 minutes, this time. The last time even longer.
Billy P.
5 out of 5
4/25/2025
Good friendly
Larry B.
1 out of 5
4/25/2025
My maps still does not work
Jerry V.
5 out of 5
4/25/2025
Nice people, very courteous, explain details, finished the job in very reasonable time

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