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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3976 reviews 59%
4 star 1376 reviews 20%
3 star 211 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
James C.
5 out of 5
5/7/2025
Nicholas was very good. Very professional and efficient!
Sathappan A.
1 out of 5
5/7/2025
Brake fluid was over filled beyond maximum line . There is space for it to expand when needed . It’s an error and not sure why it was noticed by tech after completing that work. I found this issue after I came back home . Not a good feeling to see after
Mike N.
5 out of 5
5/7/2025
Great customer service!!!!
Joyce K.
4 out of 5
5/6/2025
What I’m NOT happy about is that you ask if I want to answer ONE question so you were basically dishonest with your request. Don’t send any more surveys in the future. Be honest, do your job and all will be well.
Theresa O.
5 out of 5
5/6/2025
He was a great man to work with,I felt like he listened to me .????He had a great personality and really enjoyed what he was doing. Looking forward to coming back for my up keep on my car. Thanks again Nick have a great week!!
Sharon M.
5 out of 5
5/6/2025
Brandon was very knowledgeable and attentive
Michael K.
1 out of 5
5/6/2025
The service took an excessive amount of time (nearly 2 weeks) for a 6 hour job. I understand that two of those days were spent waiting for the harness to arrive. However my appointment was scheduled for Wednesday around 11am, yet the car wasn't diagnosed until Thursday afternoon. After the cable arrived from shipment on Wednesday, the service was started until the following Monday.
David H.
5 out of 5
5/6/2025
Nick was very professional and helpful. He was really interested in making sure in had a positive experience. His actions reflect well on himself and Carlson Toyota.
Barbara D.
5 out of 5
5/6/2025
Always get great service at your facility.
Lawrence O.
4 out of 5
5/5/2025
???? okay
Karena D.
1 out of 5
5/4/2025
Didn’t know I was gonna get charged almost $500 for service to rearrange some wires to simply fix a leakage. Could’ve done that at home.
Kay F.
5 out of 5
5/4/2025
Staff has always been very helpful, knowledgeable, and patient.
Sam X.
4 out of 5
5/4/2025
Nick is very professional, great communicator keep me updated process of the vehicle and listened to my issue and concerned. Thanks Nick.
Andrea R.
5 out of 5
5/4/2025
Nick was great
John N.
5 out of 5
5/3/2025
Fast and friendly
Debra L.
5 out of 5
5/3/2025
Thank you Scott for completing all the scheduled work on my vehicle in a very timely manner. You exceeded my expectations. I am very pleased.
Jason C.
4 out of 5
5/3/2025
Everyone says dealerships rip you off for service, but you guys seem to be pretty honest with me. No complaints from me. The only small thing would be that it takes an hour or more to get an oil change and tire rotation with a scheduled appointment. The drive in places do it in 20 minutes.
Robert M.
5 out of 5
5/3/2025
Very professional
Barbara P.
5 out of 5
5/3/2025
Ok
Eric A.
5 out of 5
5/3/2025
Much respect for your commitment to continuous improvement and customer satisfaction! Neil is a great addition to your Service staff!

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