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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Elizabeth B.
4 out of 5
8/8/2024
Appreciate Tyler’s personable service and the time he took to go over upcoming maintenance.
Jack L.
5 out of 5
8/8/2024
Thank you
Carolyn V.
4 out of 5
8/8/2024
A few more snacks in the waiting area would be great ! Thanks
Cherie B.
5 out of 5
8/8/2024
Brad always does a great job!
Susan C.
2 out of 5
8/8/2024
Aaron needs to give customers answers to why the statements he made to me don’t match the documentation from your multipoint inspection. And I told him his responses made me not trust a word he explained to me. Quite sad since this TLX is the third TL I purchased and had serviced from Frank Leta Acura. Actually thinking about Munganest Acura next time instead.
Mary W.
1 out of 5
8/8/2024
I called with a question about my bill less than 10 minutes after leaving. A message was taken, but my call was never returned about an extra charge being present
Johannah M.
1 out of 5
8/7/2024
I just bought a tail light kit from a parts store and it’s an OEM Acura tail light kit. It was 100.00. And, a friend took out the old and put in the new in less than 20 minutes. I would like to know how you think you can charge over 1100.00 for a taillight kit? So disappointing.
Vanessa S.
4 out of 5
8/7/2024
Aaron is a great service advisor. He takes the time to listen and ask the right questions to truly understand what the issue is. I appreciate how he keeps you informed through the process and does his very best to make sure it is resolved.
Rick M.
4 out of 5
8/7/2024
All good. Marc is great.
Thomas E.
5 out of 5
8/7/2024
Well done!
Aaron S.
4 out of 5
8/7/2024
Only issue is car was not run through car wash
Pauline I.
3 out of 5
8/6/2024
What is the purchase value
Ann W.
5 out of 5
8/6/2024
He is very polite and helpful.
Richard M.
4 out of 5
8/6/2024
All sales and service people try to make your experience memorable
Craig S.
5 out of 5
8/6/2024
Aaron has done a great job of explaining issues and being upfront about timing of completion. He is very helpful.
Craig S.
4 out of 5
8/6/2024
Great job taking care of the passenger mirror cap that flew off. Thank you!!
Paulette C.
5 out of 5
8/6/2024
Best ever!!!! Aaron Barr is the perfect example of kindness. He was very informative and excellent at his job!
Carrie M.
5 out of 5
8/5/2024
Professional staff
Deborah H.
2 out of 5
8/4/2024
Your service is great and that’s why I bought there again. I came in to service to ask a questions of great concern , while driving. The techs did not know answers which should be simple for mechanics. I realize they can’t know everything about other makes of cars. But these were not hard. Their comment was “that’s the was Nissan engines run, it fine. They were totally incorrect on all 3 questions. I found the answers else where. I love your place ,that’s why I came back. Those question could have had serious consequences. They weren’t hard for any mechanic let alone lay people who don’t even know mechanics. No one went over the dash and screen and functions of the dash.
Jana L.
5 out of 5
8/4/2024
Very pleased with the service and our service rep Brad he went above and beyond to meet us to swap cars. Very much appreciated

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