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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Kristina K.
1 out of 5
8/16/2024
Brad was great and very helpful, no complaints with him or his service. However, I did point out scratches around my shift stick that were not there when checking my car in. Brad said he would discuss it with management to see what can be done. When working on a vehicle your mechanics should put something on the trim pieces to protect them from damage.
Julie G.
4 out of 5
8/16/2024
Needle in a hay stack repair Brad diligent in correcting Empathized with dilemma Be in for purchasing next vehicle in near future Appreciate-thank you ?? ??big Irish ??
Linda P.
5 out of 5
8/16/2024
Aaron was very helpful today. He also kept me informed on my cars progress. I appreciate all his help.
Darren V.
5 out of 5
8/16/2024
Aaron is a top notch employee that takes care of all your needs.
Kyle S.
5 out of 5
8/15/2024
None at this time
Justin H.
4 out of 5
8/15/2024
Brad, always does his best to take care of my issues.
Deanna D.
4 out of 5
8/15/2024
Brad takes all of my vehicle concerns away. I am confident that he has my best interest at heart and never tries to oversell me products or services. Thank you
Carol C.
5 out of 5
8/15/2024
Tyler was extremely helpful in answering all my questions. Highly satisfied with my visit.
Anita F.
5 out of 5
8/15/2024
Marc was wonderful, courteous, happy, and explained things thoroughly . I was extremely satisfied.
Genevieve B.
4 out of 5
8/15/2024
Brad is great to work with!
Cynthia B.
1 out of 5
8/15/2024
Very frustrated with communication. I was told I would be contacted about the ETA for my vehicle, I had to call and find out. I was told it would be ready on Friday, the service manage wasn’t there and I had to call Evan Huskey for answers. The vehicle was ready on Monday. I picked it up on Monday. I got a text today from Tyler saying my vehicle was ready for pickup after I had picked it up on Monday. Not sure why there is such a lack of communication with the service department.
James B.
3 out of 5
8/15/2024
Took a while to get windshield but Brad was great at following up
Anna M.
5 out of 5
8/15/2024
Thank you Aaron for the updates on my car while it was in service. It’s been a pleasure getting to know you!
Gary R.
5 out of 5
8/14/2024
Brad is the absolute best?? been seeing him, solely, since he came to Frank LETA. Knows everything about my car!! When to do things/went to NOT.. would go nowhere else: BRAD/ FRANK LETA????
Gregory P.
4 out of 5
8/14/2024
Marc did a nice job - Explained everything and understood I needed to be out the door by noon And service was completed by 11:30 AM. I actually did receive an appraisal on my car so I am good with that as well.
David W.
5 out of 5
8/14/2024
Aaron provides the best customer service. He is a true professional.
Suzanne J.
5 out of 5
8/14/2024
Marc was professional, friendly, and provided a detailed, clear explanation of what repairs needed to occur to help my brake problem.
Michael H.
4 out of 5
8/14/2024
Brad did a great job addressing everything that needed attention! Also went above and beyond in making last minute arrangements for me to have a loaner vehicle.
Barry S.
4 out of 5
8/14/2024
We have purchased 7 cars from Frank Leta, that says it all
Alen A.
1 out of 5
8/14/2024
Car issue that I reported (screen issues, this is the 3rd time ) and this time they could not replicate issues reported. As soon as I left lot, I started having same error msgs on screen and I took a video. Now I need to bring it again and I really do not have enough time on my hands.

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