Frank Leta Acura Auto Repair Service

Thank you for the amazing service! Racheal was awesome!

Aaron’s the best!

This I was my first trip with STL Detail. I thought they did a fantastic job. My car is five years old, and now it looks brand new. I did the maximum package, and I’m really glad that I did.

Tyler has been the one that has been helping me as far as getting my vehicles taken care of and informing me what needs to be done

Very understanding!

Ms Fowler did a fine job. The problem is that I have a parasite battery drain that has just started after 11 years. My 2014 MDX has had two dead batteries in two weeks. My fob has always been in same location. Now I’m told to move it farther away. Also to drive it 10-15 miles a week. If gone for more than a week, I should use a trickle charger. Acura, you should be better than that. This makes my Acura MDX unreliable and me a disappointed customer.

Great Service

Everything went great

Everything is wonderful and professional

I came in for a an oil change and a free estimate. I wasn’t given a free estimate instead I was told “we will work with your insurance”. That’s not what I asked for. I only got the oil change. On top of that I felt pressured into purchasing services at an exorbitant rate.

First time dealing with Tyler. He was very prompt and excellent communicator. One of my best experiences at the service department at Leta Acura. He is doing a superb job. I really appreciate the excellent customer service like it used to be before Covid. Thank you

Aaron and the entire team were fantastic! I highly recommend this service department and appreciate their excellent customer service.

Very professional and courteous. Quick service too!

Service department fixed all issues on my recently purchased 2021 XLT. My wait was very comfortable and the entire staff was welcoming.

Very well done.

Great service by competent mechanics. Tyler was very helpful and professional. Everyone at the dealership was friendly and made us very comfortable!

My calls into the service center to inquire about an update on the status of my 2021 Kia Telluride went repeatedly unreturned by Mike for the first 2 days my car was in for service. This was a critical time, as the initial calls for scheduling indicated that parts were good and work would be completed prior to a trip I had scheduled late last week. Additionally, your customer service staff informed me that a loaner vehicle wasn’t guaranteed, but likely if I called the afternoon or was first to arrive the morning of. Conversely, Mile advised me that loaner vehicles for non-Acura owners were unicorns and rarely available. If I have a premium warranty plan that you upsell me on upon purchase, why am I treated any differently as a customer when it comes to servicing my vehicle? As a customer, I find it very difficult to either give Frank Leta my business in the future nor recommend to friends and family. My first service experience was truly a disappointment and inconvenience beyond words. Communication between your customer service staff and Mike/other technicians either needs to be vastly improved or Mike was simply passing the buck and deflecting by stating that the calls and messages left for him never reached him. Refunding me my $49.99 deductible felt disingenuous for what I experienced as a customer. I remained professional throughout with my dialogue with Mike when we did speak. After advising Mike of my displeasure with my calls and messages not being returned, he magically became much more prompt and continuous with his communication with me - to his credit.

Racheal was nice and to the point.

Everything went smooth.

I was completely satisfied with Marc Diaz. He was very informative about what was going on with my vehicle.And i appreciate all he did????????