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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Andrew D.
5 out of 5
10/19/2023
Great service.
Phyllis T.
5 out of 5
10/19/2023
Cougar is the best!! Not only is he professional, he is personable, caring and kind. He is very detailed oriented in explaining all the types of services we are receiving on our vehicle. We appreciate and trust him completely & he should be applauded and rewarded for a job well done!
Ahmed S.
5 out of 5
10/19/2023
Aaron was the best service advisor I’ve ever worked with
Donald W.
5 out of 5
10/18/2023
Brad handled everything and kept me informed during the service of my vehicle. He is committed to providing exceptional service to the customer.
Ricky S.
5 out of 5
10/17/2023
The process was easy and timely.
Michael L.
4 out of 5
10/17/2023
Dave was great. Very responsive & honest. Highly satisfied, I'll be bringing both of our cars here for maintenance now
Tricia S.
5 out of 5
10/17/2023
The team was helpful. Thank you.
Patrick A.
4 out of 5
10/17/2023
Brad is the man
Christopher M.
5 out of 5
10/16/2023
Appreciate the communication with status and updates. Very professional. It exemplifies what a customer expects from their service department. Thank you Brad and the Leta Team!
Brenda H.
4 out of 5
10/15/2023
Brad is excellent to work with, however, my TLX is still having issues with the idle stop feature and as of this morning it displayed the message that idle stop is unavailable. This makes me wonder if I just need to trade it in? Thank you!
Marcus B.
1 out of 5
10/15/2023
I came to get an oil change & my wheel key lock was in my glove box when I arrived I have no reason to misplace it.. It had to be taking by a service member or they must have mistaken it for one of there tools like I said I have no reason to take my wheel lock key out of my car that’s where is has alway been
Samuel W.
4 out of 5
10/15/2023
David was very knowledgeable about my car and the issues that I was having. The knowledge and the welcoming atmosphere keeps me from going to a closer Honda dealership for oil changes. Everyone in the service department is friendly, but David was amazing.
John W.
4 out of 5
10/14/2023
Brad is the bestest!
Terri K.
5 out of 5
10/14/2023
David was friendly and helpful
Estell S.
4 out of 5
10/14/2023
Still have no idea why my year old car died completely while parked in a city neighborhood - Cougar had it ckd over & no problems were found - I certainly hope this doesn’t happen again - it could have been a much more dire situation
Benjamin A.
5 out of 5
10/14/2023
Great service. Dave explained everything well and was very professional and nice! Appreciate the good service!
Carl B.
5 out of 5
10/14/2023
Always satisfied with your service and epically with Cougars attention to explain the details.
Kim G.
1 out of 5
10/14/2023
My car was brought to your location in early August for new transmission. The transmission was ordered and took a while, which I totally understand was beyond your control. However, when I picked up my car (yesterday) after approx 2 months, I was very disappointed my car was not washed or vacuumed after sitting outside in the elements for that long. I know you so not currently have a car wash in operation but it could have been brought somewhere to be cleaned. There were greasy fingerprints outside and inside vehicle. I wiped the steering wheel several times to get the black grease off. Same with other parts of vehicle. This is unlike your facility as I’ve been a loyal customer for many years.
Margaret N.
2 out of 5
10/14/2023
Letter has been sent to Mr. Italiano.
Cornelius M.
5 out of 5
10/14/2023
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