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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Penny M.
4 out of 5
2/20/2024
Dave was great to work with and my service was complete within the two hours he advised, thanks for the great service experience
John R.
4 out of 5
2/20/2024
Brad went above and beyond to assist with my urgent service needs!
Jodi S.
4 out of 5
2/20/2024
We had a fantastic experience with Cougar. We stopped in on Saturday with a check engine light on in my MDX. We are from Chicago and were worried about driving home. Cougar squeezed us in, verified the car was drivable and fixed the recall for the auto stop while we were there. He took time to explain why the engine light was on and explained the fix for the auto stop issue. He was friendly, professional and efficient as he got us in and out of there in 1.5 hrs. Best experience I have had at a car dealer.
Marsha P.
5 out of 5
2/19/2024
Brad provided excellent service and kept me up to date.
Kelly B.
5 out of 5
2/18/2024
Guys are always nice
John T.
5 out of 5
2/17/2024
As always, your friendly team goes above and beyond. I always see the same staff working there m, which tells me you are retaining employees (I’m in HR, so kudos son that)????
William A.
5 out of 5
2/17/2024
Brad was great very knowledgeable & helped me through my vehicle issues.
Scott M.
4 out of 5
2/17/2024
Kevin was great and I usually work w cougar, who is exemplary! Cougar showed kevin how to post my loyalty discount and I noticed and appreciated the teamwork. Scott M
Vincent P.
1 out of 5
2/16/2024
More tables in the waiting room would be nice for those wanting to work while waiting. And...what's up with the car wash? Would be nice to have it in one spot vs having to go another place. As I'm walking out I see cars going through a car wash. Confusing. My service guy was very nice though.
Erika S.
5 out of 5
2/16/2024
Service was excellent ????
Terri E.
4 out of 5
2/16/2024
As always, I had a positive experience with my service advisor, Brad! It was great to be remembered from my last visit. He took the time to explain everything thoroughly and really listened to my concerns, especially when I tried to describe a noise my car was making. The overall atmosphere was incredibly friendly, and I truly enjoyed my experience. Highly recommend!
Gary K.
1 out of 5
2/16/2024
I thought I would get more questions but didn’t. I think Leta should reimburse me some for the first set of struts. Gary K
Emily C.
3 out of 5
2/16/2024
Yeah my blower motor or fan or whatever pushes the heater is really loud now that u guys worked in car.
Roy J.
4 out of 5
2/16/2024
Brad is the best there is!
Manuel K.
5 out of 5
2/15/2024
Brad is always helpful and makes sure the that every visit is a white glove/tailored approach. The service team and Brad are one of the main reasons why I continue to come back time after time. Thank you for all that you do!
Jennifer H.
5 out of 5
2/15/2024
Thanks for all your help!
Joshua B.
5 out of 5
2/15/2024
Cougar is always the best!
Stephen G.
5 out of 5
2/15/2024
As always outstanding excellent service That is why we continue to bring both our vehicles in for service We’ve been long time customer and will continue We are treated very nicely great customer service
Richard K.
5 out of 5
2/14/2024
Cougar is absolutely outstanding to work with. He always goes above and beyond! Frank. Leta is very fortunate to have cougar on their team.
Thomas U.
5 out of 5
2/14/2024
Very helpful and thorough

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