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Real Reviews From Verified Customers

Service Center Review Summary

5 star 627 reviews 63%
4 star 169 reviews 17%
3 star 18 reviews 2%
2 star 84 reviews 8%
1 star 91 reviews 9%
Review Us
Michael W.
2 out of 5
11/18/2025
This time was a little bit better but they are slow getting you taken care of I had a 9am appointment and my car sat until I went in to check on it and it wasn’t look at at 3pm wow
Greg M.
5 out of 5
11/15/2025
Very friendly
Steve C.
1 out of 5
11/15/2025
Part was not in stock for the recall. Drove 25 miles to find out.
Keyanna E.
2 out of 5
11/13/2025
My vehicle is still making the noise I described to the service department
Deonna Y.
1 out of 5
11/13/2025
EVERYTHING WAS TERRIBLE! They put in a bad starter two months ago. My car stopped on me 4 days ago and they said “a bolt was loose” I got my car back yesterday, and it just stopped on me again! I will be back for yah to replace it . Terrible experience, terrible service, I wish I could go somewhere else but I’m stuck going here because they messed my car up originally.
Patricia H.
5 out of 5
11/13/2025
Everything went great as always
Stewart B.
4 out of 5
11/12/2025
I was early for my appointment and they got my vehicle in right away. They explained the repairs and warranty conditions clearly. Very satisfied!
Mary B.
5 out of 5
11/9/2025
Very professional Very satisfied with him I give him a 10+
Corey S.
2 out of 5
11/9/2025
Didn't address my concerns and weren't very professional
Sharon B.
5 out of 5
11/9/2025
Travis is Great! Always takes good care of his customers!
Vincent J.
5 out of 5
11/8/2025
Great work, thank you
Angelica S.
2 out of 5
11/5/2025
I never got my car serviced yet.
Valerie C.
2 out of 5
11/4/2025
The car that was sold to me wasn’t a good car. It has multiple issues and bald tires. You all should be ashamed of yourselves.
Tracey C.
1 out of 5
10/29/2025
I was informed that my oil plug was damaged and they wouldn't be able to change my oil, it was a LIE. I took it to another place and they actually showed me the plug and changed my oil. I very disappointed in them. I haven't had any problems in the past, however I feel that because I'm a female, they tried to do "manipulation techniques" to get me to spend almost $600????
Alice S.
4 out of 5
10/29/2025
They took the time to discuss things with me. They were very timely. It answered any questions I had.
Sarah H.
4 out of 5
10/26/2025
Chad was amazing! Excellent customer service. He went out of his way to make sure I was taken care of and my car was repaired in a timely manner. Chad kept me informed of the status and made a bad situation right. As far as your dealership,I will NEVER, EVER purchase another vehicle from Frank Leta, nor refer anyone to you. All Frank Leta dealerships care about is getting the sale. After I spent a great deal of money on my car, no one would call me back when an issue arose.I left multiple messages over a month's time, with no return calls. I was transferred to management and most anyone else, with zero calls back. I ultimately had to drive 45 min each way to get my issue resolved. Only at that time did Emilio schedule a repair time for me. When I came in for the service, Chad was there and made sure to make that experience a good one. He should be praised for his service, being the only employee at Frank Leta who seems to care about the customer.
Treona I.
5 out of 5
10/24/2025
Chad and the other team members were amazing. They took excellent care of my car!
Georgia B.
5 out of 5
10/24/2025
Travis and Emilio are always accommodating. I appreciate their helpfulness. It’s always a great experience.
Tina O.
5 out of 5
10/24/2025
Great guys they just need a better way to make appointments
Rahul N.
5 out of 5
10/24/2025
Very good customer service

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