Charlotte was amazing, polite, funny, efficient and explained everything thoroughly. Alex was also great!
Always an excellent experience
The service was outstanding. THANKS
Highly satisfied and great service!
Somehow my vehicle was overlooked and forgotten about. They were helpful at 6:30, 2 hours after my 4:30pm scheduled appt, to squeeze my 20,000mile service in before closing but I feel like the service was rushed and I worry not done correctly. And I was definitely put out by the timing issues - I don’t live in Richmond and the service was inconvenient. I was told I’d have to come back the next day!
On my way home from my appointment a few miles down the road ive started hearing a wobbly noise near my tires.
Thanks for looking at our car spur of the moment. We were traveling and appreciate your help. Only thing that could have been better would have been for your shop to make the repair vs just telling us what was wrong and to take it to our local dealer when we get home. Service advisors were very pleasant. Thank you
Fast and efficient. Courteous.
You are the best. Thank you for everything . Dutch has been there for me. Thank you!
Trying to contact the service advisors is very frustrating. They don't seem to be at their station whenever I call. Communication is severely lacking. I may not continue to bring my vehicles for service due to this. Their customer service focus needs work.
I was very upset with the amount of time it took to service my suv. My car was taken back at 4:44pm and I did not leave till 6:40 pm. The only thing I had done was an oil change. There is no way it should take that long for an oil change.
Excellent service. Findings communicated and questions answered.
Lillie was kind, personable, and communicative. I greatly appreciated her regular and timely communication, and courteous approach to customer engagement.
I always appreciate the resourcefulness and honesty of the Toyota South team. I’ve never been disappointed with the service and cost.
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