Even though I followed the directions that was given to me about dropping off my vehicle the day before so that the technicians would be able to start working on it first thing in the morning. I received a text from Sunshine stating that I had missed my 8:15am appointment and to please call to reschedule. Since you've already had my truck sitting in your parking lot overnight, obviously someone screwd up. I later found out that one of your service writers (Courtney) was late getting to work. Was I happy with the guys that did the actual service, yes, but the scheduling department needs some work!!!
I had an oil change appointment at 3:45 pm. I was on time for this appointment. I checked in about the status of my car at 4:50 pm as I needed to be at work and they had over an hour to do the oil change. I was informed that at that time, they had just taken the car back. I don’t understand why there was a delay if I’m required to make an appointment. Or at least why I wasn’t told there was going to be a signifiant delay. I then asked if I could get a ride to work which was down the street. They said yes and I waited. The day shift supervisor at my work was able to come and pick me up before I was able to get a ride from the dealership.
Michelle was friendly and helpful!
Awesome service by Sara who checked me in.
What happened to the snacks?
Every item I asked for was completed.
Thank you sunshine Toyota.
Michelle was fabulous. Answered my questions completely and even came out to the car after I talked with Randy. She wanted to make sure to assist me in getting in my car as I am walking with a cane. Randy gave me a price on a new car but when I told him I could not make that price work, I felt like I was “on my own” getting to my vehicle. Overall, I had a great experience at Sunhine Toyota.
Sara was friendly and efficient
Should add 15 more minutes to estimate of how long the wait will be. It was not bad just picking on someone
Courtney was efficient and friendly, as always.
I have never received any discounts on any oil changes in 3 years doing business with you!
Sunshine Toyota is the best!!!
We love Sunshine Toyota, service has always been spectacular ????
As usual- great individuals
always willing to provide the best service
Great service,my truck was done on time.
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