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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9152 reviews 66%
4 star 3175 reviews 23%
3 star 307 reviews 2%
2 star 598 reviews 4%
1 star 572 reviews 4%
Review Us
Jody F.
4 out of 5
12/13/2025
Melvin was a great guy to deal with. I would ask for him over and over again. He was patient and kind. He most definitely deserves a gold star or a raise. ???? .
Curt G.
4 out of 5
12/13/2025
My career has been about maintenance all my life and I’ve always strived to perform quality work. Thus far I’ve found that Akins Ford performs and delivers quality service and that’s why I drive from the north Georgia mountains for this service. Thank You!
Brenda G.
4 out of 5
12/13/2025
Matthew was very prompt and courteous! While I was there he noticed a recall on my Escape and signed me up to get a call for service. I was contacted while waiting for my oil change. I’m set up for mobile, which also allows me to have my oil changed in my Expedition! I love Akins Ford!!!
Phillip W.
3 out of 5
12/13/2025
Always good service!
Joel P.
5 out of 5
12/13/2025
Ms Jaylynn Nunn was extremely helpful and knowledgeable about the situation and very good at communicating about what was going on!
Douglas I.
5 out of 5
12/13/2025
Melvin Knight does a great job providing great customer service.
James B.
5 out of 5
12/13/2025
Christian Escoe was very courteous, helpful and efficient! I always enjoy coming to Akins for service. I know I will get 1st class service and peace of mind that it is repaired Right! Thanks to the service Dept and The Service Techs…Merry Christmas to All !
Terri B.
2 out of 5
12/13/2025
This is the second time I made a appt for my jeep and the wait time has been stupidly long. A few months ago I took my jeep in for a simple oil change and waited 3 hours. Yesterday I waited 4-1/2. Don’t get me wrong you have great customer service and nice staff but waiting so long for my jeep when both times were scheduled is very discouraging to me
Ellen P.
5 out of 5
12/13/2025
Ashley was very helpful and attentive. The service shop was quick to get me in, so I didn’t have to be without my car for an extended period of time. Yay Akins Service Department!
Pamela B.
5 out of 5
12/13/2025
Wonderful customer service. Precise, detailed, professional, and friendly communication throughout the process. Thank him again for me.
Mat L.
5 out of 5
12/13/2025
**** is the best. Professional and battled for me with the warranty provider. Great with providing updates. 10 out of 10
Trey W.
5 out of 5
12/13/2025
Mr. Phillips had great customer service skills and kept me updated while my vehicle was being serviced.
Douglas I.
4 out of 5
12/13/2025
Melvin Knight does an excellent job.
Cindy S.
4 out of 5
12/12/2025
Mike was very explanatory and easy to talk with about the car.
Rebecca F.
4 out of 5
12/12/2025
I cannot say enough about how good Ashley is with customer service. I brought my car in to have the brakes done and she kept me informed regularly as things progressed. She let me know when issues arose and explained it to me. I really appreciate how she worked with me to find times to get the extra work done. She continues to go above and beyond.
Jorge V.
5 out of 5
12/12/2025
Rudy is always a pleasure to work with. Always answers my questions and advises me on the best way to keep up maintenance on my vehicle. Atkin is blessed to have an employee such as Rudy that was always serves exceptional customer service. A very rare quality in today’s world.
Bettye K.
4 out of 5
12/12/2025
In and out so quickly that I almost did not have time to enjoy your complimentary Diet Coke. I had two concerns: low air pressure in tires and a squeak (sounding like something needed WD40.). Christian explained how the cold temperatures caused the air pressure issue and said he’d take care of it and he did. He checked suspension and found no issue. He advised if I continued to hear it to call service for another appointment and they’d check further. (It’s an off and on kind of thing.). Overall, very pleased.
Paul E.
4 out of 5
12/12/2025
Mike was great. Came over to greet me as soon as I pulled into the garage. Answered the questions I had and made sure I was happy when I picked up my car. Plan to use him as my service advisor whenever I bring my car in for service in the future.
Julian Thomas.
5 out of 5
12/12/2025
He was very prompt with delivery and follow thru with the me.
Rodney R.
5 out of 5
12/12/2025
Great people equal great service!

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