Service Center

Real Reviews From Verified Customers

Melvin D.
5 out of 5
7/2/2026
Mike was terrific and I was very pleased at how fast he got my work completed.
John G.
4 out of 5
7/2/2026
Attentive to my needs. Communicated every detail. Allowed me to review changes with device online to approve changes. Didn’t judge my old age. It was an overall nice experience.
Martin B.
5 out of 5
7/2/2026
Wesley did a great job
Mary W.
5 out of 5
7/2/2026
Always pleased
Carolyin T.
4 out of 5
7/1/2026
I appreciated so very much Brandon coming out to my car & explaining all the features on the screen. I have had my car for almost a year & couldn’t understand or even figure out what that meant. Really miss not having a printed car manual . (When I graduated from college in the 60s computers weren’t even heard of ????). Thank you, Brandon
Brian P.
4 out of 5
7/1/2026
Bobby went over the all point’s inspection’s with me and pointed out one area I might consider taking care of and he was real courteous and did his job professionally and I will ask for him with any further need’s with my auto’s in the future, I was the first in line when the doors opened this morning at 7:30 am and I was out by 8:25 less than one hour.
Michael H.
3 out of 5
7/1/2026
Good job ,may bring it in to have the brakes to be shorter to brake not hitting the throttle first
Scott T.
5 out of 5
7/1/2026
Turn around time and communication was outstanding.
Joanne F.
5 out of 5
7/1/2026
I was well taken care of. I appreciate the ride home and the efficient service. Everyone was friendly.
Ronald P.
5 out of 5
7/1/2026
Great attention to detail
Edwin B.
5 out of 5
7/1/2026
Thank you Ruby for all your help with my Ranger.
William A.
5 out of 5
7/1/2026
Excellent service as always.
William C.
4 out of 5
7/1/2026
Got a oil change for free next visit
James F.
4 out of 5
7/1/2026
Probably the best waiting room I’ve ever been in. Coca Cola and ice cream and water and… the list goes on and I was probably in and out in 30 minutes tops. Awesome service and superb treatment from staff. You have certainly won me as a customer. Second time I’ve been to your service center and was just as good as the first time!!!
Caleb C.
4 out of 5
7/1/2026
Akins as a whole was a great experience to deal with. Ford as a company I am NOT impressed with.
Laura C.
2 out of 5
7/1/2026
It’s safe to say I’ll never come back for service at Akins ford again. A simple 5 minute repair took 7 days. Brandon could even understand simple diagnostic procedures and didn’t even get the vehicle diagnosed. I had to call the service mgr, Russell and Katie to handle the issue. I bitterly told Brandon what was wrong and it took the tech 5 minutes to fix the vehicle. Brandon told me that there were thousands upon thousands (no joke that what he said) before he could have anyone look at it. Management was great and took care of the problem. Please see that Brandon gets some customer service training and maybe have him work on a few cars since he knew nothing about them…nothing about reading trouble codes, what anything does, how the vehicle operates. Thank you.
Patsy M.
5 out of 5
7/1/2026
The car was repaired very quick. The staff very helpful and always very nice.
Jeffery C.
4 out of 5
7/1/2026
Thank you to Brandon for keeping me well informed about my truck. A big thanks to him for bringing a loaner truck to our residence. We live an hour and a half away and I was very surprised that this was an option. And very satisfying that he also returned my truck and picked up the loaner. This saved me a half a day with having to get off work and return/ pick up my vehicle. Akins Ford has a great reputation!
John L.
5 out of 5
6/30/2026
Very well
Suzanne L.
2 out of 5
6/30/2026
I usually get more communication, like vehicle check in. The process in the past has only taken about 1 hour, this time it took over 2 hours and never heard anything until the service was complete.

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