Service Center

Real Reviews From Verified Customers

Scott S.
5 out of 5
3/31/2026
Service was fast and easy, Jaylynn was very helpful.
Ritchie Bros.
1 out of 5
3/30/2026
Repair took way too long, neglected to put plastic clips back into the hood insulation after repairing windshield washer fluid lines. Did not replace the battery as I requested and of course, I had to jump it off the very next day.
Lindsay J.
5 out of 5
3/30/2026
Very pleasant experience everything went smoothly.
James P.
5 out of 5
3/30/2026
Jessica was terrific . . . courteous, focused, and extremely helpful in spite of being very busy!
Martin K.
4 out of 5
3/30/2026
Always great service. Will always have Akins perform the device on any of my vehicles.
Mark C.
4 out of 5
3/29/2026
Melvin did a great job getting the 2022 Bronco ready after a check engine light! Very responsive and easy to speak with.
Wesley F.
4 out of 5
3/29/2026
My first experience at Akins Ford was so great! Service advisor Mike **** made the whole process seamless and stress free! One simple phone call and I had an appointment for 4 new Nitto recon grappler tires! I have to say this is by far the best running dealership I have ever been to! Extremely efficient, clean, staffing is all kind, polite and presentable do the customers! I will definitely be back to do business with you all again!
Teressa P.
5 out of 5
3/29/2026
Very happy with the entire experience! Nice folks! Thank you all and have a blessed day!
Caleb H.
5 out of 5
3/28/2026
Mike was friendly and eager to help! A pleasure to deal with!
William B.
5 out of 5
3/28/2026
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The Mobile.
2 out of 5
3/28/2026
Would enjoy speaking someone since the story is very long. The service was never even started and I had to pick up my truck after it sitting at the dealership for 4 days without any commitment from Jason as to when it would be diagnosed. Angi convinced me to bring it all the way to Winder instead of Fayetteville because she said how great the service was at Akins. I feel totally misled and very disappointed that a solution could not have been found. Again, I’m available to discuss in more detail and I suggested multiple options to Jason but he was unwilling to listen to my suggestions but I will say he was very nice and I totally understand the volume of trucks he deals with each day. I can’t imagine the stress but I also believe the issue could have had a simple solution.
Alma L.
5 out of 5
3/28/2026
As always very through & professional
Jan F.
5 out of 5
3/28/2026
As always Thank You for being easy to work with!
Robert A.
1 out of 5
3/28/2026
I had been booked for 2 recalls on my suv (I was contacted by someone from ford to have BOTH OF THEM DONE) and that it was going to take 3 days. They called me at the end of the day (same day I brought my suv in) and told me my suv was done but that only 1 of the 2 was completed. When I asked why I was told it was because there were 150 other people in front of me and that it would probably be maybe 4 - 6 weeks, or more before they would be able to get to mine. And also the paint on my roof is peeling off and no one will do anything about it. I was told I should have come in 2 years ago. And it is proven that there is a defect with the paint.
Michael H.
5 out of 5
3/28/2026
Brandon did a great job and communicated well.
Mary B.
5 out of 5
3/28/2026
Good job!
Gary B.
5 out of 5
3/28/2026
Always professional, timely, and courteous. Best customer experience on the planet.
Timothy L.
5 out of 5
3/28/2026
Polite and professional
Jessica M.
4 out of 5
3/28/2026
Wesley Gentry was very kind and wanted to help fix the problem. He offered me a rental car which I was not aware was available. Still working great so far!
Byron H.
5 out of 5
3/27/2026
Can't say enough good things about your service department, Brandon was exceptional.

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