Luke provided amazing customer service. He recommended services I needed to keep my vehicle running smoothly. His friendly personality and demeanor made me feel comfortable to bring my vehicle back for upkeep services. Thank you Luke
The cat died in a giant cloud of smoke 20 miles after pickup and every thing that was wrong with it is still won't. Parts not put back on after repairs, clips broken not replaced.
Car has been hitting but issues since purchase, this is just the next chapter in a money pit lemon of a car.
Travis has been great to work with but this car is a giant POS
Xavier is always professional and communicates what’s going on in timely manner. Very pleasant to work with
In and out in one day. Problem solved ????
Xavier is a great advisor. I appreciate his willingness to go above and beyond for his customers. Thank you.
He was very professional and kept me informed.
I already responded but I think the system erased my input. Travis did a great job of keeping me informed and strategically working with the warranty company to cover the abs module replacement. I appreciate Autohouse waiving the $100 copay. I had my explorer in for repairs this summer and Xavier and Luke were also great. I am so impressed with the quality of vehicles you sell and the after the sale service you provide. I heartily recommend Autohouse to my friends.
Never have any issues with this company or its employees! Thank you all so much.
Was told 90 minutes to do the service, and that exactly how long it took. Thank you for being prompt, which allowed me to continue my day on schedule.
He was very professional and vehicle was serviced in a timely manner.
Xavier did a great job in handling all of my auto needs. And when he said he would call me for updates, he did. Very satisfied with the service team. The sales team not so much lol. They did okay.
He was awesome and kept me informed about my vehicle being worked on. Also helped with finding out the previous work done on vehicle and getting replacement parts for warrantied parts. Luke was amazing.
I'm not sure if there was a mistake on the quote, but my quote was 16,800. This is for a roof, window regulator and driver side Tyrod. I got quoted at another place and for the exact same items it came out to 2230 - new roof, 400- window regulator, 1280 - Tyrod replacement (top of the line) for a total or 4510 compared to your quote of 16,800 of which I had to pay 175 dollars for and whoever worked on the roof tore my roof apart so badly that I can't even drive with it up. When I took it in, it wouldn't latch because the plastic connector broke, but the roof looked fine on the inside other than that. When I left, the interior of the roof was ripped apart and left that way and I have pictures and plan on posting about this experience
I have been a customer of Auto House for over 18 years and have NEVER been so disappointed in the service, or lack there of, quality of service and treatment. My vehicle sat at your shop for over a month without proper feedback and or service. I tried to get answers, as well as a proper diagnosis for the warranty l purchased to no avail! I am still waiting on my car to be repaired. This is ridiculous!! Spoke to Ashley, the Service Manager, who promised a call back with no call back. If this is the treatment a customer receives from the Supervisor what do you expect from the workers under her( Travis and Xavier). Much of the same or nothing! Tried to have the General Manager to respond and of course he was too busy or at a long lunch with no response or call back!
The amount of time that was taken to go back and forth with the extended warranty company was outrageous in my opinion and based off of my own experiences. Other than that everything seemed to work out better than my previous service department experience.
Luke was professional and friendly. He listened to my description of the problem with the AC and the history of my previous visit. He communicated with me through the duration of the repair. My car was ready on time as promised.
Service today on my car was great! They gave really great feedback on what I really need to get done for my car. And I really appreciate the great heads up.
Travis was pretty cool but overall the worst service ever not satisfied. My mom has been sold a lemon did nothing to help her or the worst customer service ever. Also management ****. The manager had told us she was going to contact us. Several times. Did not call us once. Very disappointed
Xavier was awesome! Kept me updated on the process and made sure I fully understood what was going on with my vehicle.
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