Nicolás Galletti was thorough and easy to work with. He kept me informed throughout the the process. He shows Toyota off in the best light and I can tell the company is lucky to have someone like him that focuses on customer service
Thanks to your entire team for being so professional and nice! Truest nice people! Very pleasant experience!
Thank you!
Service was late, got in at my appointment time, was told that 2 racks broked that was the delaye
I’ve purchased two cars here. Haven’t had service done anywhere else for 24 years. Does that give you the picture?
The service was very good.
I appreciated the clear signage directing me to and around the service area. I liked that someone was inside the garage entrance waiving me forward and immediately approached my vehicle.
Andrea was smiling, making eye contact, spoke clearly
Great service! Great communication! Thank you!
Chance explained everything clearly and was knowledgeable and courteous. I appreciate his professionalism and care.
Everyone was professional and courteous. They always take very good care of me and my vehicle. I love the drinks and snacks in the waiting room too.
Thank you for your service
I’m a disabled senior and she provided special assistance along with ensuring my car service was handled.
Got me the promised loaner even though he said not on appointment.
Very professional and kept me informed every step of the way. Told me what I needed and what could wait. Awesome service and that is why I come back. Also would like to compliment Robbie on the sales floor for awesome service. Would highly recommend 100/100
Thanks for the Brown Bear car wash coupon.
Good to work with Becca again as she is familiar with my vehicle's maintenance history.
I’m not sure who we should contact regarding the heated seat install. The results are not what we expected at all. When we agreed to add the heated seats my husband explicitly asked the sales associate if the installed seats would look like one of the other Corollas we test drove that did have heated seats. Unfortunately that is not at all what they look like. Where the buttons were installed they are off center and the holes weren’t smoothed out and so there is rough plastic around them. When we financed over 40k for a car, I think we expected more than to have the heated seats look like we bought them online and installed them ourselves. Not too mention there were two trash cans in the car, instead of just taking them off and set somewhere, they were just thrown onto the floor, along with what was inside them also getting spilled out and not picked up or put back to where they were originally. The car also smelled like oil when we got it back. We’re pretty disappointed that we spent extra money on something that we can’t use with the app, and to have it look like a cheap after market parts. I don’t even know what Toyota could do to make this right, it’s not like we can have you remove the seats and give us our money back without having to reinstall a brand new center console. We definitely expected a higher quality install and parts for the amount of money we paid for everything. Please reach out to Bryan ****-****-xxxx regarding this issue as the vehicle is his daily driver. Hopefully there is something Toyota can do to make this right.
She was great. Explained everything in an easy way to understand!
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