Toyota of Puyallup Auto Repair Service

It would be nice to have a car wash...

I brought my 2023 Camry in due to an oil leak. It is still continuing to leak oil.

Nic was amazing as always. But the loaner vehicle has expired tabs and insurance. Also, I bought parts from your dealership. They came in the next day but the part they needed to fix my truck. They said takes seven days to get it in. I feel like it is not it at all. I feel like it’s because it’s a warranty thing and it’s not top priority.

Scheduled for a front break job replacements prior to the scheduled date. Even confirming that they had the parts on hand for the job. Brought it in due to explaining that the front end of the car shakes when applying break. Just recently got the front brakes checked also and they claimed it was fine but apparently they just looked at the pads but not actually talking a road test. This time around as I mentioned I need the rotor replaced or balanced all they said was your breaks are fine. I scheduled the car requesting a new front break job and all they did was an inspection. Once explained that I needed a break job they didn’t even have break pads lol. As the car is 2020 Highlander which is our main source of transport. Also carting family and one is a handicap. They requested to reschedule and I requested they find the pads with other local Toyotas or parts store. And there is more. Also they ran the car thru a car wash or I don’t know how the driver front mirror is broken and the housing is missing. Dropped my car in the morning at 7:45am and was told 3-4 hour which ended up getting a call around 5pm. Very disappointed. A worker took pictures of the damaged mirror and suppose to get a call Monday. Larry ****-****-xxxx

Everything was fine. I did think that 180 dollars was a little expensive to install a battery but I have no complaints about the service

Timely service and great customer service

Thanks for everything

Sophia was great. No problems. However your reservation system is still slow. 3 weeks for an appointment ! also still haven’t gotten my second key

Thank you to all who helped me get an appointment that day…in particular Jessica Tulloh! She was incredible with her communication and insured that the job would be well done! Which it was! She had great follow up skills as well. ????

Very quick and easy service,I would recommend highly.

very quick and very friendly

Rebecca was very helpful when we enquired about a warranty issue. Your service mechanic was also very helpful. Thanks to all.

Very professional and friendly

Sophia was very personable, sweet, and knowledgeable about her job. It was a great experience working with her.

Very helpful

I'm glad you were able to work with me on the outcome

My car is scratched

Other than the wait time. Everything seemed good.

I was very impressed with the speed of my 10,000 mile service. I anticipated an hour and a half wait at max given that the lobby was packed full of other customers in the service department but was pleasantly surprised when the total service took no more than 40 minutes. Sophia, at the express desk was informative and friendly during our exchange.

Great experience - genuinely friendly and had a sense of humor. Explained things to me when I had questions.