Waiting for manager to call I'll explain to him
A service that usually takes 45 mins to an hour took over 3 hours today, I was there from 9am to past noon. I was late to an extremely important appointment and it really ruined the rest of my day
Teresa was very rude when I spoke with her this morning. In fact, I chose not to have my vehicle serviced at Germain. I’m going elsewhere.
Very satisfied! Great buying experience!
Very easy to schedule an appointment; service was completed on time; very professional, thank you!
My history was not in the system. I only take my truck to you guys.
Keep doing a great job. I will recommend always schedule the next maintenance before the customer leave the facilities. Thanks.
Absolutely loved the video walkthrough by the technician. It helps build confidence that your really looking at the vehicle and not just checking boxes.
I felt like I was talking to a family member. This was not transactional. I feel it’s important to treat people as family. No matter their background or their situation.
Matt did that for me today. We joked and laughed. Even though I was just there for my service I still felt like I was dealing with one of my brothers. And me and my brother are very close.
Cosy was great! It was my first time at Toyota service. He did a great job explaining everything and they provided great, speedy service!
Very personable and did everything he explained!
Labour amount is to much $159.00
Cody’s enthusiasm to make me pleased was what brought me back to Germain. I bought the Camery from Germain in 2008. Cody’s personality on the phone was attractive. After meeting him personally, I was confident that he would take care of me.
I talked with people that worked with him and they felt that he was the real deal. I believe that if something shows up later that wasn’t done correctly, Cody would take care of it. I have his card and will keep it close.
My issues was not resolved, your dealership wasted my time as a quick fixed you passed off on me a d now i have to bring it back in
Good job explaining things
My appointment was at 7:00 AM. But the garage was not open until 7:20.
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