I been to Toyota shop since 1987 Corolla 87 , Camry 95 , Camry 05 and Rav 4 2012 no power about an hour my first time in history no complaints
Mrs. Nolen was so polite and courteous to myself and my wife.
We love it at Germain Toyota especially the service department.
My cars have always been well taken care of and with a quick turnaround.
Thank you
Very customer friendly and was able to assist me with no hesitatio ln
Very professional at all times. Kept me informed at all times. Promote her
Thanks for your prompt service dept.
In all the years this is the first time my service was done so fast
Matt was very professional and knowledgeable. He made sure my car was done correctly, and raised the standards of what Germain had already set forth.
Had to constantly call for updates. Messages never returned and I often felt like I was an interruption versus a valued customer. I just wanted to be kept informed of the progress of the work but the only call I received in 29 days was the one saying my vehicle was finally ready to come home.
Inordet.tohaveapoentment.tey.maktocallethemthery
The Germain team as a whole has been fantastic. Bumped heads with my finance person when I bought but I don’t believe she works there anymore. Quinton Stewart is my salesman and a great friend and the entire service team, especially Chris has always been fantastic whenever I’ve been in.
All were so good , and got it done in a great time thank you thank you
Matt explained what services my auto needed,gave me a heads up about future services. He even made me a cup of coffee. Excellent Customer service representative.
Service advisor was great. Prior to leaving property I noticed that there was fresh damage (deep chips) to the driver as if it was opened into something not a typical door ding due to location. This was not present prior to drop off. Advisor took pics and notified that service manager was out today and they would be contacting. Thanks.
Thanks For Your Fast And Great Service.
Very thorough experience and vehicle was finished early.
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