They sold me a battery that I didn't need. Why was it replaced after they seen water back there. I feel I was taken on that.
Professional and courteous thx
Excellent service. Great personal attention. Thank you all.
We were very impressed with the fast service!
My glove box has been broken for over a year. Everytime I have brought it for service I have forgotten to mention it. Today, while my highlander was receiving the 30k mileage service someone noticed my glove box only latching on one side. Who ever that was fixed it. This is Alfred realizing that my main fence warranty ran out and Matt making me aware of the option to extend it for the same price as the service. Today was a great experience at Germaine toytota! Thank you.
not only did they do a great job, but quicker than i expected
Chris was great. Checked me in quickly, and explained everything that was happening with the car in easy to understand detail.
I was helped by Chris Curtis , he gave great service. I would recommend him with a tip reward for excellent service.
Cody was very friendly, attentive and informative. I forgot my coupons at home, so he gave me a coupon. I always forget my coupons, and he is the only service manager that has ever helped me with that. I’ve been servicing my vehicles (a 2001 Corolla before the 2012) for a lot of years at Germain..so appreciative of that.
Teresa was there, and she always has a smile on her face.
Cody was very professional and helpful. Cody has the one guality that is missing in the business world today.That is outstanding customer service,
Chris was completely professional; good personality, a people person.
Matt was courteous and explained what I needed very well.
Each time I come there (basic oil change) I spend at least 3 hours waiting for my vehicle. I made an appointment as always, but the long wait is not acceptable, and the up selling aspect of each visit is not necessary or wanted. I’m just one customer and I know Mr Germain could care less if I return, but my time and money will go elsewhere. There is no excuse for a basic oil change to take 2-3 hours long. Thank you, Scott W
Always great service at this location!
Waste **** money and time
Mrs. Nolen was great, got me in and out quickly. Thanks again for all your help and great service.
Cody was very helpful during the entire transaction of our rav4 maintenance. He made what could have been a stressful experience very smooth and stress free. We wholeheartedly recommend him to all our friends with Toyotas and will be back in the future for any maintenance concerns!
Mahoganyis professional, knowledgeable and very helpful. We are pleased with the service offered by Germain Toyota!
Cody is your best service representative there. He is always polite and very knowledgeable about his job.
Thank you
Chris was thorough in explaining our van’s problems. Kudos to him
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