Germain Toyota of Columbus

You are welcome. Mr. Koch went out of his way to help me solve an issue with my phone connection with the Toyota app. Again thanks to everyone for their services.

Zak was polite.

This employee could use more training on their customer service skills.

Happy with the service

Thank you for taking care of my car

Mo was very helpful!

I was very pleased with my encounter with Chris Curtis. I did not have an appointment but because a red light" showed up on my dashboard I came into Germain's early Wednesday AM and Chris very professionally and courteously got me in. He does an excellent job for Germain. Jan Wilson

I stayed for over two & half hours and after I left he sent me the notification that I had to reschedule for another day and I returned after two weeks and fixed the issue. That means he wasted my time

Feel free to call me at ****-****-xxxx and we can explain. Luckily, my kids were smart enough to pull over today or else we could’ve experienced a very very bad situation.

The wait times after making appointments always take way too long.

After purchasing a certified 2020 four runner in absolutely mint condition we completed our first service and all the wheel caps were removed with channel locks and damaged. Due to COVID supply issues we were finally able to get a set of replacement caps. During the 60 thousand miles till we received our new caps unfortunately the service techs also continued to damage our hubs. Upon inspection of the new caps 3 out of four were already scratched up. Chris Curtis has been a wonderful assistant service manager dealing with the lack of attention in the garage and getting our repair addressed. I had just purchased a new extended service plan right before receiving the vehicle back with the new caps that were damaged. Unfortunately the head service garage manager was not in his office or in-house yesterday to address the issue. Even with his back being injured right now Chris came out and checked the entire vehicle witnessed the damage and dealt with things very professionally. We were expecting a call today from the service manager. Thanks

Chris provided me with outstanding customer service. He noticed my military veteran license plates and provided with a 10% discount for such. He was awesome. Make sure he takes care of his back.

Timely, efficient, courteous, excellent from arriving to leaving. Two thumbs ???????? ???????? Thank you

Zach was friendly, confident and. Answered my questions.

Improve communication. I had to call in twice. Please do not contact me

It should not take over 3 hrs for an oil change and tire rotation.

It was a great experience.

Done a great job

The sticker was not updated for mileage reminder - bummer but 1st word issue ! - I have two little chips in my windshield coming home from vacation and a truck was dropping gravel and bouncing up - I don’t want them to telescope in the winter - thoughts ? I assume you did everything you said you would do / I paid and picked up my car…

Zak was courteous and knowledgeable. He answered all my questions. There was no hazard sales trying to “drum up business”. As a woman, I really appreciate that! Some service people try to take advantage of our ignorance!