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Real Reviews From Verified Customers

Service Center Review Summary

5 star 346 reviews 71%
4 star 102 reviews 21%
3 star 8 reviews 2%
2 star 17 reviews 3%
1 star 17 reviews 3%
Review Us
ANN M.
5 out of 5
3/13/2023
I'm always satisfied with the service at Honda.
Ursula B.
5 out of 5
3/13/2023
Prompt and efficient service
John J.
5 out of 5
3/13/2023
Great job
Jorge S.
3 out of 5
3/13/2023
I was offered a ride home, I was not needed, but great to have that option.
John O.
4 out of 5
3/12/2023
I was greeted when I pulled into the service area was told it would take Approximately an hour to do the service I need done. The vehicle was delivered to me within the time frame they said and the work was performed. However I thought $107 oil and filter change and rotate the tires is a little on the high side but I suppose everything cost more in today's world.
CAROL C.
1 out of 5
3/12/2023
I was charged close to $73 for an oil change. For that price I would expect my car to at least be vacuumed but it wasn't. That price is way to high for just an oil change
ADIL K.
5 out of 5
3/12/2023
Very professional and prompt
Lisa H.
5 out of 5
3/11/2023
Excellent service by Nick
Andrea M.
5 out of 5
3/11/2023
Thank you
Santhosh Kumar.
5 out of 5
3/11/2023
Great job
Anna M.
5 out of 5
3/11/2023
It was a pleasure dealing with Nick.
Molly H.
5 out of 5
3/11/2023
Amanda was awesome!!
ANNE L.
5 out of 5
3/11/2023
Nicholas was very pleasant to work with. His communication was prompt as was the service.
Weihua L.
2 out of 5
3/10/2023
It would be better if a clean tire bag be automatically put back to the spare tire compartment in stead of having the customer ask for one after the spare was used and tire replacement was done at the dealership. Otherwise, I'm very happy with the work done by the advisor Nick and the technician. Thank you all very much!
Kerri B.
1 out of 5
3/10/2023
Garrett is fantastic; unfortunately the software update did not restore my engine idle auto off/on
Lensanok I.
5 out of 5
3/10/2023
Rich was friendly and knowledgeable. He was able to get the job done without a hassle.
Rafael P.
2 out of 5
3/10/2023
Garrett was pretty responsive and I don’t think I have any qualms with him. However, I tried to get in contact with Boch Honda West quite literally dozens of times throughout today in order to arrange a pickup (what Garrett had told me I could do). Whether I called Garrett’s number or Boch Honda West Service number, I never got a response. I’m pretty sure Garett just wasn’t working that day so I don’t blame him for not responding, but I don’t feel much confidence when I can’t contact the place that is fixing my car at all despite trying dozens of time throughout the day. I had no trouble talking to someone instantly when I took an Uber and got there in-person, so it seems unlikely this was just a matter of “being swamped.” I would think that these sorts of creature comforts would be the reason to go with a 1st party repair/service rather than 3rd party, and it saddens me to see it seems to not be the case. Not getting my car when expected because of this added real cost and hassle to my work day.
Donna R.
4 out of 5
3/10/2023
I was very pleased that my car was fixed so quickly, and Nicholas explained everything in detail that needed to be done so that I was able to understand the issue at hand.
TARA D.
5 out of 5
3/9/2023
All good!
Rebecca W.
5 out of 5
3/9/2023
Fast and great service.

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