Technicians should reset the tire pressure after rotating tires/wheels.
My TLX Type S runs 36psi front and 33psi rear. I noticed the ride difference on my way home. Other than that everything else was great !
Thanks Dave Barnes
Thanks for excellent service
As always, I received excellent service and the confidence that I'm in good hands with Joe DeLaCruz!
Yes, excellent customer service.
The windshield wipers were not replaced and were paid for, other than that everything was great
Joe is always great, knowledgeable, friendly and thorough. The rest of the team is as well
None. Joe was excellent working within the limitations placed on him by Acura. Well done!!!
I’ve been a Schaller customer for nearly 15 years and Joe is one of the best service people I’ve ever worked with.
After the fuel pump replacement for the recall. Now my fuel meter is not working. It’s stuck on E. I will have to miss hours from work again just to bring it in . Been trying to call the service department all day
Joe. Was very professional and made the visit easy and quick. Joe explained the work and followed up timely. Could not ask for a better experience.
As always, the professionalism and communication were excellent! As an owner of 2 Acura’s this is my #1 choice for service. I trust the work is done correctly to get the best performance and longevity from my vehicles.
Thank you!
Terry
When I picked my vehicle up there were lights on my dashboard. Apparently someone left something unplugged underneath the vehicle. An office employee had to go under my car and fix the problem being that it was closing time. This should have been noticed before I picked it up. Recently I’ve noticed a delay in starting when I first get in my car . It wasn’t doing that before the visit. Also I’ve been leaking oil. I was I. Disbelief that it was my car being that that wasn’t an issue prior. I’ve been monitoring my driveway and it’s definitely coming from my car. I’m very upset with the service I received. I thought I could over look the first issue but it’s becoming a progressive problem.
I already spoke to the service manager when I picked up my car. They are aware of my disappointment over the issue with my car being misdiagnosed last time and then charged for another diagnosis and quoted another approximately $1600 after it was “fixed” for almost that amount three months ago. I’ve been a long time customer (13 years) and the way this was handled was absolutely unacceptable.
As always, the service department at Schaller Acura came through for me had a pretty good size loss of oil on my garage floor called. Joe put some oil in and drove down and they were able to fix the problem immediately I was in and out of there within an hour, and it was a zoo as far as how many cars were coming in things that were going on, and he handled it Very smoothly just like the same experience I’ve had for over 20 years at Schaller Acura well done, Joe
Joe is always very professional and goes above and beyond to make sure our families needs are met. He is exceptional!
Staff were pleasant, friendly and knowledgeable. We have referred one friend and will send others.
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