Matthew was very understanding and I was pleased to get to know the mechanic and gain confidence about the suggested repairs he had for me. I do think the labor was too high though.
Cody is very kind and professional. I enjoy working with him and your amazing team! They are very accommodating and excellent! :)
Cody has always been a great help with my vehicle.
Made 3 payments on my car so far and it’s been in the shop 4 times for the same problem and not one thing has be fixed or made right!
Very disappointed in my service and this dealership
Our first time utilizing the service department at this locatio. Very impressed with customer service.
I appreciate Cody’s customer service
Should I have any issues with my vehicle in the future I will be bringing my vehicle to the Chandler location
Cody did an amazing job and great communication.
Cody Bates is an Awesome Service Advisor and a great asset to your Organization! Thanks also to the Service Technician for outstanding work! ????
Very professional. Ryne just started his new position but was very knowledgeable. Ryne will be my go to person in the future
Ryan communicated with me throughout the service and I greatly appreciated that. Thanks to the two gentleman who came and picked up and dropped off my vehicle when there were no loaners, which was very unfortunate.
The vehicle was not repaired and wasted our time going there to pick up
I am very happy with Matt Brunson! Matt and Chris Ionita keep me at AJL. However I’m not happy with the vendors who applied the tint and clear bra. The windshield was so messy you couldn’t see thru it. They should have cleaned the windows. I just spent an hour trying to clean them.
Sandy Erickson
Haas was amazing. I will
Be back
Very nice service Thks so much I recommend any body this is the right place to buy a new vehicle
You can not as I can never recover the full day of my time your organization cost me. My car was there for a simple oil change and some air filters with an inspection and road test for which you charged a premium fee of $1500. The car was dropped the day prior to the appointment as when I made the appointment I was informed it would be worked on first thing the following morning. When I dropped the car, I was also informed the car would be ready by noon the following day. By 5 pm the following day, no one had communicated with me about the car until I called to enquire, when I’m told it won’t be ready until the next day. The car is finally ready and delivered by 2 pm the following day forcing me to change plans and delay a trip out of town for a day. For this delay I’m given a $50 discount…..that’s what you think my day is worth. This is what your Premium Service is? On Tuesday I took my diesel truck in to have essentially the same service, oil, filter, air intake filter, cabin filter, tire rotation and multi-point inspection topping any fluids. It cost me less than $300 and the truck was as done in 4 hours as promised. Justify to me why I should ever bring my Jag back to Arrowhead for such “premium” service.
Mathew nice guy, did exactly what I wanted to my RR. My son asked me when I got home if they ( RR ) were good and if I liked the service. I told him yes… good service , as good as BMW ….. and BMW. Was the best vehicles service dept we used It may take time and maybe more RR really compare but you’re up there. Thank you, Don R
Matthew has always been so kind. The service team at Jaguar is top notch
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