After weeks of frustration, Matthew made the process simple and easy. The exact way that it should be every single time.
John was amazing at keeping us updated and relaying next steps to resolve the issue with my vehicle.
Joe us very efficient,personable and professional. I enjoy working with him.
Service team failed to perform requested services as requested.
Steve is great. He is always friendly and professional.
Very helpful and had a great personality and professionalism
Troy accommodated us on a Saturday when we were the only time to drop the car off. Troy follows through promptly and returned our car the following week first business day all fixed and completed. Awesome job Troy over delivered and definitely under promised good job.
Carmella is exceptional every time I bring in my car for service. She goes above and beyond, is extremely responsive and always puts the customer first. She is a true gem!
Troy was particularly instrumental in resolving the pre-existing issue with the vehicle. If not for his involvement, I would have been contacting my lawyer.
However, with that said, I do intend to retain Arrowhead as my preferred dealership.
Very satisfied with your service your service tech stayed extra just to make sure I got my car back and was able to return home to Las Vegas Vegas
Joe did a great job communicating with myself and the insurance adjuster
Josh is the best! Always goes above and beyond to help you!
Joe and the team (Caleb) were top notch! Will definitely keep coming back to Arrowhead for service. ????????????????????????
Colin is the best service writer I've encountered since doing business at Arrowhead BMW. I've been doing business there since they opened.
Transparent communication and willingness to help!
Colin and Troy took excellent care of me and my vehicle!! I highly recommend them!
Joe Lazar did a fantastic job working with my family to insure the very best service. My dad was so happy when he showed him his new car yesterday.
Thank you!
Chris
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