Acura of Auburn Auto Repair Service

Geri is the best! Always welcomes you with a smile… Lydia was also very nice and extremely knowledgeable. She answered everything I asked her in regards to the integra which my brother in law will be leading next spring. Thanks

Jeff clearly explains the issues and repairs required, great service!

Thank you!

You always take good car of me and my MDX

Jeffrey Neal is always professional and courteous and his Acura knowledge is without question exceptional.

As usual received excellent service

Great job. The car drives great. Thank you!

Great customer service.

Jeff always go above and beyond taking care of my car service needs.

Awesome service

Always fast friendly knowledgeable service...

Very professional in all areas and warm

I spent thousands of dollars on your service team “fixing” the piece of junk your sales team sold me. A few days after you “fixed” the problem after the fourth visit to your service team, the loud road noise is back and worse than ever. I’ve never had such a poor experience at a dealership.

Thank you!

Great job - thank you!

The service was great. Leslie was very professional and helpful. But the only thing that bothers me is the 3% percent technology fees I was not aware of and never heard of it on any place I have been. For that reason I don’t think I will service my car there unless it is necessary. Thanks

The service department is always so professional and helpful. My next car is likely to be an Acura and that has a lot to do with the service department.

Geri-Lynne Shepard was amazing she was very helpful and knowledgeable about the car. Also gave me a lot of in about my 2016 tlx. Overall great experience.

We have brought the car in for this one repair 4 times. The first time was on 8/1 of last year. The compressor was replaced. Parts and labor, $922. It operated for a couple of weeks, and then died. Since it was autumn, I decided we would wait for the next service and bring it in then. The next service was 4/17. I reported the issue. The diagnosis was a condensor issue. Parts and labor, $884.00 We used the AC one time and it immediately failed. The car returned to the shop on 6/7. A diagnosis was made that there was a faulty relay. It was replaced at no charge. We didn't use the AC again until the weekend of 6/24. Turned it on, not working. I brought the car back in and the diagnosis was the compressor had a leak. It was replaced. The part was still under warranty but the labor was charged at $520. We have spent $2200 on this issue and I wonder if the problem after the first repair was a leak in the compressor. I'm not happy to have paid so much nor to have to make four trips. Stuff happens. I get that. But from my viewpoint, I had already paid over $1700 for the repairs. I don't think the extra $520 from this last visit was warranted. Jeff said he was going to review the whole series of transactions. He knew I was uncomfortable making that last payment. AC systems aren't that complicated. This should have been one (or two if we received a leaky compressor) and done.

Great service!