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Real Reviews From Verified Customers

Service Center Review Summary

5 star 300 reviews 73%
4 star 74 reviews 18%
3 star 11 reviews 3%
2 star 13 reviews 3%
1 star 15 reviews 4%
Review Us
Kason C.
5 out of 5
11/10/2024
Kimbre is an exceptional customer service partner for Star Ford. Appreciate her diligence to complete the tasks required. Always focused on the customer and addressing the job requirements.
William B.
5 out of 5
11/9/2024
Kendra did it again. She took care of me again. She’s the best. All of the service dept are great to deal with.
Linda B.
5 out of 5
11/7/2024
Excellent service as always!
Larry R.
5 out of 5
11/5/2024
A wonderful, gracious, and knowledgeable service rep. She is great to work with.
Bob T.
5 out of 5
10/25/2024
Job well. Done Kembre
James W.
5 out of 5
10/25/2024
Great customer service. Thank you!!
Darrell D.
5 out of 5
10/24/2024
Great service
Aaron J.
5 out of 5
10/24/2024
Staff including the mechanics and Kimbre along with everyone else involved was amazing! Would never trust anyone else with my girl!!!
John A.
5 out of 5
10/23/2024
Great communication with both Kendra and Mt salesperson Paul throughout the process.
Marvin D.
5 out of 5
10/16/2024
All good Thanks very much
Daniel P.
5 out of 5
10/16/2024
Kendra was great as always!
Stephen H.
5 out of 5
10/13/2024
Kimbre Phillips was everything I could have ask for as a representative during my truck situation. Attention to detail and customer service by her was irreplaceable.
Danelle C.
5 out of 5
10/12/2024
She was great
Kelsey J.
4 out of 5
10/9/2024
Kendra is absolutely amazing!!!!!!
Silvia T.
5 out of 5
10/4/2024
She went above and beyond keep up the good work
James B.
1 out of 5
9/28/2024
I brought it in for my exhaust filter and they changed the Air filter cabin and fuel filtrr thinking that was the problem but didn’t check it afterwards to see if it would regenerate the exhaust filter to clear it out. It’s was at 65% and did not regenerate it out on the way back to Midland. So now I’ve got to find out what is causing the high reading on the exhaust filter on my diesel. They were very kind and tried to help but just didn’t address the bigger issue. I would certainly come back but I have 14,000 miles on my pickup and need to find out why it’s reading so high. I have talked to 6 people with diesels and all have not had their exhaust filter gauges go that high ever!
Alan W.
5 out of 5
9/21/2024
Will do , thanks for the quick service.
Thomas K.
4 out of 5
9/19/2024
Okay.
Kendra B.
5 out of 5
9/19/2024
Kimbre is always great and so sweet. We just love her
Darrell D.
5 out of 5
9/12/2024
Great service

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