Great job very efficient work ????????
Very friendly and timely.
Great company wonderful people
We will always use Star Ford for our vehicle maintenance. The service is second to none. I would like throw a big thank you to KIMBRE PHILLIPS for the play-by-play updates making sure that we always knew the status of our car!!!!
Excellent service! Will definitely be a returning customer. Keep up the good work.
Only thing they need to do better follow up calls on status.
Dungarvin/Comanche Flats.
Stephanie was amazing. Friendly and knowledgeable about my appointment. Service was ok. I had the company tires rotated. Someone, a tech, I’m sure drove that vehicle out of the bay and didn’t even give the common courtesy to put air in the tires. The light was on upon arrival. A good tech would have mentioned it. A GREAT tech would have ensured the pressure on the tires was corrected. Imagine getting tires rotated but ignoring the tire pressure.
Stephanie had great customer service and you can tell she enjoys taking care of her customers. Big Star Ford got me in on Monday and got me out same day at a great price. Would definitely recommend and will come back if I need more work done.
Thank you for staying involved in resolving my issue.
We bought a F-150 six months ago from y’all and have nothing but great things to say about the organization. Thank you
Ms. Kimbre made this a five-star experience. Living in a small town, I do not always have access to the same services that may be available in larger areas, but Ms. Kimbre showed genuine compassion, professionalism, and excellent problem-solving within her role to help ensure my safety and peace of mind.
The delay in getting my vehicle back was difficult, but she made the experience as smooth as possible and helped reduce a stressful situation. Her kindness and support were greatly appreciated. I am very thankful for the care and effort she provided.
Great service Kimbre is a great employee to have at Star Ford
If I brought a first oil change on my 2025 F150 and my possible 2005 GT, both should be treated the same way. When residue of oil is still dripping after my $92 oil change, it’s apparent y’all don’t care as much about my purchase as I do.
Don’t apologize. It’s all good. I’ll do it myself from now on. I’m smart enough to care more than my customers in my own business.
Kimbre and the gang were excellent ????
Ervin T
Kimbre is always very nice to work with. I had a major engine failure a year or so ago, with about 20,000 miles on the truck. AUL insurance was being a problem. She argued with them for weeks and they finally agreed to cover it. Having an engine failure that early has really made me consider switching to GMC next time. If I stick with Ford, Kimbre will be most of the reason.
Kimbre was amazing friendly and very knowledgeable about my truck thank her for a job well don
Stephanie and Kimbre were both great. Completely satisfied with both.
Kimber was phenomenal when I called she was patient with
She’s very helpful and a great asset to your company as I see it.
Kimbre did a great job!! Service was excellent
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