Slow check in. When appointment was made told 2-3 hours. Took almost 6 from arrival time. What’s the point of an appointment when it’s first come first served. Poor car wash. Work not completed because they requested more time. Staff was friendly and offered a loaner but wouldn’t have been necessary if the car was done by appointment. This experience is typical of past visits. Your system is inefficient. Follow the Toyota or infinity model of a single service counter. Not sitting in the showroom waiting for help then traveling from office to counter and back again.
As always service is priority for me and Lexus of Escondido always hits it out of the park. This is the reason I'm so loyal and have Benn for 10 years
Anthony is great! Very hardworking guy he was still working at 7pm to call me to pick up my car next day
Appreciate excellent customer service & communication.
Maryann Always does an exceptional job, each and every time I’ve had Service at Lexus. She cares about what she does and that shows.
My sales person Fred Yakou was great. He did a fantastic job assisting me from beginning to end. Also same for the finance manager Patrick. A positive experience for me and my husband all around!
Very satisfied. Anthony is very nice and does on excellent job.
He explains every detail what needs to be done to my car. His very patient explaining all the questions I have. Thank you Anthony.
Maryann and Lori were pleasant and helped rectify the previous situation. I’m grateful that they both made the effort and made me comfortable again. The detail on the car turned out better than expected except I can still see the scratches and dullness on the hood. It’s hard to see in the light so I understand if it couldn’t be completely buffed out. I appreciate the effort.
Tyler did a very good job servicing my vehicle
It was a great service experience. Anthony was very helpful, explained everything in detail and stayed in communication during the service. He provided great customer service.
Jesse communicated the status of my car in a timely manner.
Great and prompt service.
Very friendly, knowledgeable
Service was great! A very pleasant and friendly customer service team.
Tyler is a great service advisor.
I called Joel to come look at the RX500h, because every time I come in to look around or get service Joel is there to help!
He said come in and we will talk. I surprised him with the time and he was with another person. So he graciously asked if Omid could help me.
Omid is a great salesman in all ways and even though I only came to talk… I bought the RX500.
Patrick in finance was excellent and funny and made the experience end in a super Positive light.
My red bow on this purchase was my first. I loved it!!
I have never had a less than stellar experience at your location and this was even better.
I truly enjoy working with Mr. Lee. He’s very professional and very detailed..
Thank you.
Mary Jo
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