My vehicle was at the location for 3 hours before I was informed that the part that was ordered 2 weeks ago was broken. Now I have to wait for a new part and schedule another appointment.
Very professional service, understood my request.
The repair was completed in a timely manner.
Provided me with a phone call update
to let me know my car was ready. Gerald
was professional in his delivery of service.
Thank you.
I appreciate Gerald’s patience with all of my questions. A thorough explanation of services rendered was given to me.
My back right rim was damaged when I brought my car in to have Summer tires put on. Ryan was suppose to call me on Friday to resolve issue and he did not follow through. I expect to bring my car I. And have it returned in the same condition. Please have management call me with an update ASAP Ryan has poor follow through.
Thanks
Thanks for the hard work and dedication in fixing my car!
Ryan Toso was thorough and informative about the servicing of my vehicle. Explained all the cost and work that was being done. I had no issues with Ryan Toso.
Very orderly and professional
I was checked in promptly and a recap of why I was visiting took place. I was given an estimated time for my wait which was very close to the time I waited.
I had a 9 am appt. Gerald was very thorough, writing down what I needed checked in my car. However, I don’t know whose job it was to let me know the Service department was not going to have time to work on my car today. Even though I had an appointment. No one called me. I called Gerald and the Service Dept at 3 pm but it went to voicemail. So I called back at 4:30 pm at the same time Gerald was calling me to let me know no one had worked on my car at all, maybe they could work on it tomorrow. I found this experience unacceptable and unprofessional, not the Audi standard of quality.
Thank you, looking forward to your call
Very helpful and professional.
Ryan was very helpful and considerate of my time. He was able to give me a loaner so that I could run my errands while my car was being worked on.
Very nice & efficient young man.
Excellent demeanor, pleasant & personable while also being very knowledgeable about his business. Great to work with in getting excellent service.
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