Jaguar Land Rover Orland Park Auto Repair Service

Jacob is a 10+

First of All I ordered a tire Friday 4 days before coming to the Shop. I was told my tire will be in on Monday . No one called to Confirm my Tire was In. I call the shop Monday 9 times and no one picked Up in Service , I called back and Asked to speak with the Manager he didn’t pick up 5 times so I came into the Shop Wednesday8/31 yesterday and was told by a Elder man who works in Parts the tire was never Ordered. I spoke to someone at the front Desk and he said He saw the tire in the back and Lord behold there was My Tire . It took them almost 4 hours to install a freaking Tire but that’s not the SAD party, They know I was Driving out of town and Lordy the New tire went Flat I had to Call Road Service to find out to Find out the Rim was cracked above some part of the Rim that the Tech should have Saw because it’s a Major section of the Rim to install the Tire. I’m Boiling ???? now I have a Donut on my Car and can’t Really drive on the Express way the tire was can Go 55 miles her Hour . I missed the Conference because of Poor Service. I’m not new to this Shop and I see a Major Lack of Customer Service. The Manager sit on his **** and doesn’t Acknowledge any Complains at the Desk his Door is Open but He don’t take Charge of this Shop . Good Customer Service starts at the Top . If the Manager has more Compassion for the Customer it will trickier down to the Staff , The Cashiers has More Sympathy that the Manager. They told me I could go talk to Him Myself and I Did and 5 mins later My car was Ready . Jacked up now I have to find a Shop to Repair while out of Town , If the Technician would have Only payed Attention and not socializing with the Other Staff Members I wouldn’t be on this Mess Road Trip Nightmare.

I am not going to repeat myself.

Timely and informative communication we look forward to continuing with the service department when the parts arive

The service was excellent Steven made everything very good . AAA service

Kobe is a cool laid back young man that keeps it real about your vehicle, I like how he sits and explain the issues and give you options. Thank You Kobe you the best

It isn’t fixed yet. I have to bring it back.

Kobe was responsive and only advised service that were needed.

did not fix my problem

Kobe was great. He did a great job! He was very professional.

Love the service kobe provide for my 2017 range rover everything I bring it in

Kobe was professional and knowledgeable.

Very responsive. Went well. Within time told would be completed.

Kobe did a great job. Service was done on time. Kobe is very professional, efficient, and friendly. I will definitely go back for service at Orland Park Jaguarand recommend to my friends and colleagues.

Service and Kobe’e Customer Service is excellent.

I need an appointment for the recall. When I last call I didn’t get an answer

Good service

Communication was poor, service was poor, and respecting customers time and convenience was very poor.

I have not have my car serviced at this location for over two years. The service manager Chip was awesome and Kobe was so communicative. I did not have to reach out once, I look forward to my next service with them.

Kobe is the best!