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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Rachelle M.
5 out of 5
7/23/2024
Melissa provided an excellent service.
Jesus C.
5 out of 5
7/20/2024
N/A
Bernadette D.
2 out of 5
7/20/2024
She never answered the phone. She never called to tell me my car was ready. My experience was so bad I went to another dealership and traded in my car and bought a new one with cash!
Lynn H.
1 out of 5
7/20/2024
3.5 hours to check oil level. I was supposed to be having an oil consumption test done. Last visit Was due to my check engine light coming on because I was 4 qt, low of oil and nowhere near time for an oil change. I paid for an additive to be put in, so they can see the path of the oil because they were worried it might be related to the powertrain, which is still under warranty. I was told that never happened, and they couldn't do anything about it. Oil level seemed fine per Kia requirements and they had no record of anything else being done.
Michael J.
5 out of 5
7/19/2024
Work was completed in a timely manner.
Natalie D.
5 out of 5
7/19/2024
Sebastian was very professional and got in and out quickly for my oil change.
Dan T.
1 out of 5
7/18/2024
Rep doesn't return calls or texts. Took several attempts to figure out what was happening with my vehicle. Changed a confirmed phone price by $200 over the 15 minutes it took me to arrive without any explanation.
Patrick T.
5 out of 5
7/18/2024
Everything was excellent
Debra L.
4 out of 5
7/17/2024
A long wait for an appointment, but live the service once I got there.
Rachel R.
5 out of 5
7/16/2024
Thank you for your professionalism and kindness. That means a lot when dealing with stress and public.
Brian M.
1 out of 5
7/14/2024
I had a coupon for oil change and tire rotation directly from Kia and it was not acceptable to the service manager because he couldn't find it on the Internet, but it was from Kia.
Noel G.
2 out of 5
7/14/2024
You lost a customer because of my visit
Katrina Z.
1 out of 5
7/13/2024
I would have appreciated more detail on the recalls that were fixed. It is a scam and rip off that I would have to pay a fee to determine what is wrong with my car.
Donna G.
5 out of 5
7/13/2024
Thank you for exemplary customer service!
Lenore T.
5 out of 5
7/13/2024
Your entire staff not just Melissa were super helpful and very courteous. The professionalism presented by Melissa was outstanding. Thank you all for a wonderful and helpful service experience. Tom Tinics
Robert P.
5 out of 5
7/12/2024
Professional, courteous, and quick.
Michelle M.
1 out of 5
7/11/2024
Didn’t receive any updates after dropping my car off. Called all day on day 6 and just kept getting transferred to a voicemail. Messages we not returned. Got through on the morning of day 7 and was told it should be ready by noon and I’d receive a call. Started calling around 3 and kept getting transferred back to voicemail. Finally gave up and just drove there at 5:15pm and picked up my car which was ready
John P.
1 out of 5
7/11/2024
The car is under warranty and I wanted the air conditioner checked. I was told that it would be a $300 . I thought that would be covered by the warranty.
Leonta J.
1 out of 5
7/10/2024
The vehicle I recently purchased had detailed service records that were provided. I had the understanding that those records could be located by any dealer servicing the vehicle to know what is needed.
Wood M.
4 out of 5
7/10/2024
Walk in was great. Professional and timely!

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