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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Victoria F.
2 out of 5
6/9/2022
I was told by the service advisor that my vehicle passed the test and it’s normal to lose oil so the technician passed my vehicle. It is not normal for no vehicle to lose oil unless there’s a oil leak so if my vehicle keeps losing oil something must be wrong. The service advisor also said that’s not normal.
Ashley K.
2 out of 5
6/9/2022
I needed service taking my son and I home while the service department worked on my vehicle for a scheduled apt, they however, decided to make my son and I wait because they needed to pick up some plugs from the Family Hyundai. What I was told would be a 5 minute wait turned into a 20 minute wait with my 5 yr old.
Anne F.
5 out of 5
6/9/2022
Andrew and the KIA team were very courteous and professional
Terri D.
5 out of 5
6/9/2022
Bruno was excellent
Mitchell J.
5 out of 5
6/7/2022
Bruno was an excellent advisor. 10/10
Maria P.
2 out of 5
6/7/2022
Brought car in for lube and oil As I was leaving. Last second was informed a light was on that was not on when we arrived and would need to pay $165 to get a answer. Had discussion and was told things happen Sounds very unprofessional. Called service manager have not received a response. Have been very pleased in the past. Something has changed for the worst!!
Eileen P.
5 out of 5
6/7/2022
Service was excellent. Everyone was kind, professional and efficient.
Lloyd J.
4 out of 5
6/7/2022
Very good service. However, it was costly just for an oil change and tire rotation. I am from KY and the same service at the Kia dealership is cheaper.
Sherry J.
5 out of 5
6/5/2022
Great service
Dean M.
5 out of 5
6/5/2022
Abby & Rebecca were very courteous and professional. I appreciated the personal service that was given.
Royce B.
5 out of 5
6/5/2022
Everything was fantastic. Great service and quick. Thanks
Aaron M.
2 out of 5
6/4/2022
I was told 1-1.5 hours for my LOF. It took 2. And the car was not washed either b/c I had already waited longer than promised. Failure to plan and staff appropriately is not an excuse for poor service. I’ve taken my car in 2xs for service - both were less than great experiences. No one really seems to care about service anymore. That’s very evident in my experiences it int’l Kia.
Greg B.
5 out of 5
6/4/2022
Awesome front desk attendant in service dept. She was super helpful and very kind.
Jeff L.
5 out of 5
6/4/2022
The Kia service I receive was superior. It was both professional and friendly from start to finish. The best ever I have ever received from any car I have ever owned. (Maybe because it had to do with 2 recalls).
Teri M.
5 out of 5
6/4/2022
Rebecca was extremely nice and professional
Sheryl M.
2 out of 5
6/4/2022
Poor customer service. Rude service manager Rebecca. Never explained the services and had to ask to get other services needed like the tire rotation. Awful experience at a terrible dealership.
Philip T.
5 out of 5
6/3/2022
Always have good service and advice on how to maintain our car.
Harold J.
5 out of 5
6/2/2022
Thank you
Sheila M.
4 out of 5
6/2/2022
If A2ndrew was the man who greeted me,verified my info, kept me updated, he was wonderful!
Kendra J.
5 out of 5
6/1/2022
Mitchell was awesome and Made sure that everything went well with my visit!

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