The service person didn’t let me know that after a certain time the keys get locked up and my friend drove me from Westwood to get my car in rush hour only to find out that I couldn’t get my car. She had just dropped me off and I had to get her to come back and get me. A total
Inconvenience. And the next day was just as bad customer service. I left a few messages and no one called me back about my car. Not sure I will return to this dealership now. Seems customer service isn’t like it used to be. And my daughter and I are both Toyota car owners and are in the market to look for new cars and was going to have her go here. But probably not now. Really disappointed.
Thank you for great service, especially from your service advisor Heidi !
3.5 hours for an oil change and wiper blades. Too long.
Gracias Noel por su servicio siempre a dado el ???? calidad amabilidad respeto carisma siempre me explicit todo lo que es necesario para mi carro
Es un gusto saber que usted me va a tender en cualquier necesidad de mi carro
Excellent service!!
Glenn has been helping me for years. Customers do not go where they don’t feel welcome. Glenn always makes my service experience more helpful. Thank you to Glenn Deitsch for always making me feel welcome at Northridge Toyota.
Inconforme con la pintura de mi Tacoma 2021, y con la persona que me atendió también inconforme.
Great service provided by everyone! Aaron was really good at providing the service info and listening to my requests as well!
Thank you so much for being so thorough and helpful in advising us on the services. We appreciate it and look forward to getting some of the services that need to be done very soon.
Scratched the inner walls where lugs nuts are located on factory matte black rims making it really noticeable on 2025 Sienna Woodland. I had a feeling to not to go there, a lot of people never care or have respect.
I’m satisfying with your services
Thank You
He was very helpful and explained everything in a very clear manner.
Appointment on recalls should be made based on availability of the parts, unfortunately I waited almost 3.5 hours and the outcome was (Sorry we don’t have the parts and have to order)!
Heidi is very professional and kind. She’s been my Toyota Service Rep for the past 3 years and she does a phenomenal job every time!
I am very appreciative of the service and care of my service advisor Glenn Deitsch. I can rely on the expert care provided there at Northridge Toyota's service department. I'm glad to have Glenn and the service mechanics there watching over my car concerns. Thank you so much!
I really appreciate the professionalism of the Toyota of Northridge and special thanks to Glen Deitsch for the great job he did for explaining and following up step by step and also his professionalism also
I’m looking forward to do more business with you guys.
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