Love getting video back, with recommendations. Awesome feature! Makes the experience so clean and easy.
Trudy kept me in the loop the entire time regarding the repair of my vehicle. Very professional, knowledgeable and friendly. I won't take my vehicles anywhere else!
Just got the car back and I hoping I don’t return in two months. Service was very good.
Thorough examination of the cars maintenance needs
Thom and at least 2 other people made my experience at Tonkin Honda absolutely stress free. Thanks!
I was greeted nicely upon walking in and the service job was done within the time I was told at front.
Alfredo explained everything clearly. Provided realistic time quote and answered all of my questions.
Give him a raise!
A weird thing occurred. My vehicle was registered in my name as owner but in a different person's name as the registered driver. So the service document was for my car but in a strangers name. This was not yet resolved when I finally left. Would like to know it has been corrected. My name was also mispelled in the records and the phone # and address on my receipt is not mine.
The service is smooth and straightforward. Austin was helpful.
Always outstanding service at Tonkin!!
Daniel was super thorough and took time to to gather details about the issues with my car, walking me through process of how they would check everything and potential costs. I was super appreciative. He also was super personable and made asking questions and talking about repairs really easy! Very good service representative!
Thom was friendly and explained my options. Thank you.
Everything was explained to us and they had us up and running in little time.
Friendly, helpful, and got everything done even faster than expected.
Dan was very cordial, helpful, and knowledgeable. I really enjoyed working with him, and hope to do so on my future visits...give him a 10 out of 10!
Great service! Truly was very personable & helpful
Came in for a few concerns, the biggest of which was a loose battery clamp. My car didn’t start twice in two days. I contacted my AAA service and the tech came out and showed me the problem, checked my battery and alternator and diagnosed the issue as a loose battery clamp. He rigged it by tightening a piece of lead between the clamp and connectors so I could drive until I came into the shop. I did not inform Honda of this and requested a new battery clamp along with my other planned services. I dropped my car off around 730 am and came back after 5 because of my work day. Without even getting into any of the other recommended services that were completely unnecessary and painfully overpriced that I opted out of, they never fixed the problem. When checking out, they informed me the battery clamp was fine. I assured them that was not the case. The individual who I was working with at the time walked out to my vehicle with me to check it out and the piece of lead was still there. They had never touched the battery, as far as I can tell. We spoke to the manager and she got the head of shop to come check it out. I watched him drive my car back to the service shop and in less than 10 minutes he came back in and showed me it was fixed. I asked if he replaced the clamp as I originally asked them to do. He said the paperwork didn’t show that I needed it replaced, that there must have been a breakdown in communication. After that discussion, where I did not get a new clamp, we went back inside and they knocked 15% off my total bill. While I appreciate the effort from the afternoon crew, this is honestly embarrassing and unacceptable to me. I informed him that I won’t be returning to their shop. I have owned multiple Honda CR-Vs over the years and have always preferred to go through Honda for repairs and service. After this, I have reconsidered that approach. If you miss something that simple, I won’t trust you with my vehicle. You have lost a customer. End of rant. Cheers
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