Communication was clear and professional. I hope he feels appreciated at work. Do what you can to keep him around
Tyler was great - friendly, thorough and kept me posted throughout the process. Many thanks!
Great guy really happy with service he went extra effort to explain to me ways a battery can die and jsur walked me thru the process and updated me timely.
Thank u!
In the past 6 days, 13 emails have been exchanged by Michael **** and his subordinates and myself. Two of his subordinates didn’t answer my emails in a timely manner or at all.
I assume that this quality control email was sent automatically, because if this email was voluntary sent by some person at the dealership, it’s clueless and insulting. Tonkin Honda has had a terrible communication problem in the last 2 years. I don’t expect to see my response to this email being acted upon, or even noted, by Tonkin Honda.
DO NOT HAVE CAROL STEVENS CALL OR EMAIL ME. THAT WOULD BE THE FINAL INSULT. SHE HAS BEEN USELESS SINCE THE TIME SHE INTRODUCED HERSELF IN 2017.
I appreciated the attention and courtesy I received.
Mr. Oshea was very helpful, personable and efficient.
Shawntel really put the footwork in for me!! She knew what to look for with my car and took it down the right avenues for me. What a great holiday gift! It could have been very costly for me and I’m so thankful she resolved it!
Tyler was super nice and flexible when he had to redo my paperwork after I found my coupon. Thank you!
Tyler was patient, explaining to me exactly what procedures were done to my car. A new assembly for license plate light was ordered. I leave the maintenance of my car up to Honda, but I do appreciate an explanation of what was done.
Overall great experience. Thomas provided really clear explanations for each of the services my car got. Also I had excellent communication via text on the status of the work being done. I also appreciated having the Lyft rides - that was a huge bonus.
Very much enjoyed working with Jorden, who provided good information about the repairs to be done, and kept me appropriately apprised of the car repair status. I would gladly work with him in the future.
I felt very taken care of. Austin made everything easy and stress free.
Josh as a service rep was fine. The service department was another problem. I waited 4 hours to have my tires looked at, after being told I had a nail in the tire, I approved the replacement of a new tire. When the repair was done, after paying the bill, I walk out to my car to find that the service department put on the wrong tire! I had to wait another hour to have the correct tire put on. Just seems that after supposedly inspecting 4 tires, they would know the correct tire to put on.
Customer service that goes beyond excellence.
More than I expected. Thom and Tonkin did me right. Not really sure of the what or why of my electrical problem. But a no charge was not expected. Absolutely. I will be back when needed. Thanks!
Good job guys,keep it up.
Alfredo was good at listening to and responding to my needs. Hassle free experience.
Your service writers could be a little more friendly. Austin was kind of all business.
She was very friendly and helpful !
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