Rusty Drewing Chevrolet Buick GMC Auto Repair Service

I was extremely frustrated with how I was treated with an issue with my new car. I had called and scheduled an appointment days in advance . I brought my car to Riley’s then was told they couldn’t look at it due to them being behind. I rushed from work to get my car there and didn’t even receive a phone call to let me know that they were behind. I was rescheduled to a different day the following week. Someone came to pick up my car and I was told nothing was wrong with it. Rileys didn’t even call to tell me anything about my car. I asked the gentleman that brought my car back what had been found. He said he was told nothing was wrong with it. I then called Ricky Kutscher to help with this situation because I felt as though the service Dept was being lazy. Ricky did a great job helping with my issue. The service manager then called and said they found the problem but needed to order a part for my steering. He scheduled me a day the following week. Then that day came around and I had to call twice for someone to come and pick up my car. I was told that there was no record of my car being fixed that day. I called and spoke with Josh. He was very understanding but I was extremely upset with how this entire situation was handled. I had to call multiple times to figure out the status of my car. I feel as though this is not how a brand new car owner should be treated. Josh did do a satisfactory job handling this disorganized situation but it was not his fault. I hope this is the last time I get handled in this way or I will be going elsewhere.

Took my car in. Joshua Scott went above and beyond to make sure that everything was taken care of. Kyle Luebbering did an amazing job and serviced my car quickly and efficiently. I’m always amazed at the incredible customer service and satisfaction that Riley provides their customers.

Appreciate the ride on to my job.

Great service, nice, nice people to work with. Thank you so much.

Thanks

Your very good as usual

Thank you! Have a great holiday!! I feel safer on the road since you checked my Avalanche ??

Always a pleasant experience at Riley’s. I’m always 100% satisfied with their service. Wouldn’t think about going elsewhere.

Great experience!!

Answered all my questions, which I appreciated.

I was very happy with the service

Pat was a very nice person and did his job well. Very please.

Thankful for the service we received in a timely manner.

Love the service and people. Took a long time For an oil change and rotation I think.

Great job. Thanks

Took care of everything!! Everyone was friendly and professional. Good job.

No problem at all. Quick service.

Trenton explained everything very well and provided prompt communication. I was very pleased with the service I received.

Great job

Thank you Josh and his team for the friendly quick services always. Have a blessed day.