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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2944 reviews 64%
4 star 1056 reviews 23%
3 star 171 reviews 4%
2 star 205 reviews 4%
1 star 252 reviews 5%
Review Us
Larry P.
5 out of 5
7/30/2021
Great and speedy service
Karen B.
2 out of 5
7/30/2021
I am looking forward to discussing the many issues that made this the worst service I have ever had anywhere with my car. Certainly not the standards I am accustomed to at Riley Chevrolet.
Leslie O.
4 out of 5
7/30/2021
Just wanted to say that Allan Brand checked my oil, he was awesome! Kind, knowledgeable just did a great job in my opinion so much so that I would request him to service my vehicle next time I come in! I was very impressed by everything about him! Great job!
Daryl &.
5 out of 5
7/30/2021
Mike is amazing! Takes care of our vehicles every time
Robert W.
5 out of 5
7/29/2021
Great service. Thank you Ron
Judy V.
5 out of 5
7/29/2021
Got my sons car in right away. Very friendly and kept me informed step by step!
Terry M.
5 out of 5
7/29/2021
YOU ALWAYS DAZZLE ME IN SERVICE
David M.
5 out of 5
7/29/2021
Thank you
Don P.
5 out of 5
7/29/2021
Always a professional touch and excellent experience.
Christie S.
2 out of 5
7/29/2021
I have been to the dealership with my vehicle now 2 times. Each appointment that I have previously prearranged in maiden I have been told when I walked in the door that my weight was going to be an extremely long time because someone had called in or they were short staffed. I it is I am a manager of over 75 employees and I take care of patients every day as a nurse. I just feel like the customer service could honestly be better if you would have made a phone call each time and said Hey I know you have an appointment this morning but we're staffing challenge today I just wanted to let you know is that OK with you
Stacy W.
5 out of 5
7/28/2021
Everyone was very knowledgable and very nice... They got my car in and out so I could make it to my next appointment...I really did appreciate that...and I love getting the paperwork when my car is finished...everything is right there on what they did to my car and what might need to be done in the future....thanks again guys....and oh ..I love the service of dropping my car off and them bringing it to me when finished....
Julie K.
3 out of 5
7/28/2021
Everything as far as service performed was great. When I called to schedule appointment, mentioned the lug nut covers were missing after last oil change and we needed to take care of that. I failed to mention at appointment so I still am without 5 of the covers.
Beverly K.
4 out of 5
7/28/2021
I had service performed at the Riley Jefferson City Mo dealership. The service tech was outstanding he would keep me informed as service was being performed. Thank you all so much. Beverly K
Roger R.
4 out of 5
7/28/2021
????
Bradley J.
5 out of 5
7/28/2021
Very pleased with the service I received
Robert B.
5 out of 5
7/28/2021
Great job!
Scott S.
1 out of 5
7/28/2021
Called to request status of vehicle on 07/23, they stated they could “hear the squeaky noise but they could not figure out where it was coming from.” We did not hear anything the rest of the day. We called (because they never communicated a status of the vehicle) on Monday, July 25 and they said, “ we can not duplicate the squeaky noise, and if we hear it we should bring it back. We proceeded to pick up the vehicle, as soon as we started it we heard the “squeaky noise” and were able to get it on video.
Beverly N.
5 out of 5
7/27/2021
Was very prompt and very accommodating! Excellent service.
Patricia K.
5 out of 5
7/27/2021
Very satisfied with my experience.
Jeffrey M.
2 out of 5
7/26/2021
I already explained the negative comments to six of your workers on Saturday.

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