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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2944 reviews 64%
4 star 1056 reviews 23%
3 star 171 reviews 4%
2 star 205 reviews 4%
1 star 252 reviews 5%
Review Us
Mike R.
4 out of 5
8/5/2021
I brought my car in twice for the same problem.The last time was July 30 2021.Today is August 5 and I have the same problem. Message is:Engine is running hot turn off AC.put in a thermostat 2 times.How can I get my car fixed so I can run my AC?
Frank M.
5 out of 5
8/5/2021
I appreciated the text updates from Trenton!
Saundra A.
4 out of 5
8/4/2021
As always, my experience with Riley’s and the service department was outstanding!!!! It is a pleasure to have my service work done at Riley’s. Everyone is so welcoming, warm and pleasant; it’s like being with family!!! Their new shop is absolutely beautiful and bright!!!! Even in the tough times, they have remained my #1 car dealership in Jefferson CIty, Missouri!!! Saundra A
Randy J.
5 out of 5
8/4/2021
Josh and crew are first class! Thank you Gary for the awesome ride as always!
Rebecca L.
5 out of 5
8/3/2021
Everyone was courteous and seemed very efficient
Maryann C.
5 out of 5
8/3/2021
Thank you again for wonderful service. Thank you Michael!
Carol E.
5 out of 5
8/3/2021
The service is excellent!
Peggy E.
5 out of 5
8/2/2021
Very satisfied with the service and quickness of the repair
Jill D.
4 out of 5
8/1/2021
I greatly appreciate the service we have always received from Riley. The service personnel are honest about the work that needs to be preformed on my vehicle and they always treat me with respect even though my knowledge of vehicle maintenance is extremely limited.
Edward S.
5 out of 5
8/1/2021
Bruce at the collision center is always helpful, fair & honest. Always leave confident I have received good , competent, skilled service.
Curt M.
5 out of 5
8/1/2021
Mike Bergman was a pleasure to work with.
Bob N.
5 out of 5
7/31/2021
Mike is very helpful and customer service is top notch!
Loran P.
1 out of 5
7/31/2021
After having my Front Wheel Bearing replaced on Friday because you all said per the multi inspection it needed to be replaced. So had to wait 2 weeks to get in on Friday. The guys replaced it and I picked up my truck and I come home hearing metal scrapping sounds and grating and has rubbed on the wheel. Afraid to even drive it now. I plan to drop it off tomorrow afternoon for Monday morning service hoping I can get it there before any further damage is done.
David F.
2 out of 5
7/31/2021
Great service! It just took me three weeks to get in for an appointment
Holly B.
4 out of 5
7/31/2021
The staff was both friendly and professional. Brought my car to the body shop once some warranty work was done. The gentleman who assisted me was able to buff a recently acquired scratch out of my door and it looks amazing. I can’t thank him enough!
Barbara S.
5 out of 5
7/30/2021
Great service experience! Short wait time, excellent customer interaction with staff. Will definitely come to Riley Chevrolet for further service needs.
Josh H.
5 out of 5
7/30/2021
Michael was friendly and helpful and did a very nice job.
Noelle B.
5 out of 5
7/30/2021
I didnt have the work done at Trenton Lincoln. It was at Riley in Jefferson City, MO. They are fantastic to work with.
Michael M.
5 out of 5
7/30/2021
Awesome, it could not have been better. Pat Cary, , and the service department are the best anywhere around Central Missouri.
Timothy H.
2 out of 5
7/30/2021
I appreciate the fact they picked up my truck and brought it back but I had to call them to tell me why the check engine light came on at 750 miles on my new 2021 truck. No service paper was left in the truck and no phone call was made to me. They did however work me in(only thanks to my salesman, Zac). Just thought the customer service from the service dept was lacking.

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