Rusty Drewing Chevrolet Buick GMC Auto Repair Service

My appointment was at 11, i dropped my truck off at 8am, i informed the service department i take my lunch at 12:30 giving them plenty of time to get my truck done, i never received a call, so i called the service department at 12:35 and the receptionist could not tell me of my truck was done, and informed me the person i needed to talk to was at lunch,and had me leave a message on his voice mail, so i did. Still no call back so i called again at 1:19 he was still at lunch. So i called back at 1:47 and Heather informed me the guy was on the phone with someone, and she didnt know why he hasnt called me back. So i speak to a guy who then informed me they needed to change my air filter and they had 2 options, i told him i would have my husband call, then they informed my husband, that there was 2 air filters that needed to be replaced, not either or. So i required a shuttle because i did not have a ride back to the shop, waited 10 minutes, no shuttle, so i had a friend from work take me to the shop. I get to the shop and no one can explain why it took so long to get an oil change on my truck when my appointment was at 11 and they had my truck all day. I was very unsatisfied with the customer service this time. 161.16 dollars later i have my truck and the oil is changed. It was a huge headache once everthing was done

Always receive a good job from the Riley crew.

Am well pleased!! Thanks to all!!

So far so good. Thanks

Everything was great!!

Riley’s has alway provided top notch service. I’ve never left disappointed. Thank you.

Told your service guy that your dealership is as good as my brother’s dealership in Iowa. Thanks for the great service and last minute loaner vehicle so I could get my errands done!

Replied to Trenton phone text for service of my vehicle, providing info on what I wanted to have done but apparently he didn't get/see he said. Did not everything done wanted. Also spoke with Tristan about what wanted done but apparently he didn't pass that onto anyone and sounded/acted like didn't know anything. There seems to be communication issues both electronicly and in person. Spent hours and still not got everything done because of this and will now have to spend time again to get other things fixed. FYI

Great customer service, fast completion time. Thank You!

Great job! Thanks.

He was helpful in getting me the needed service for my situation. Thanks.

Beautiful new building. Clean and everyone friendly.

Service department was friendly and knowable and had my vehicle done in a timely fashion.

Good service as usual

Josh is typically my go to guy but Ron and Tristan are great as well. I called with some concerns and Josh was willing to listen. I appreciate him and the service department.

Great service department Josh was excellent!

Always pleased with the service department experience.

need to let customers know service is 2 weeks out had a flat on 17 Silverado and called to have it fixed it was 2 weeks to get it serviced bought new tires from another desler because of no spair and time to repair

I found the service you provided respected my time and my wallet.

Outstanding!