Dariusz was very patient and professional. Altgoug he was working alone with the exception of 1 porter he ensured all my questions were answered.
Darius was awesome!! He worked hard to get my insurance claim squared away and kept in constant communication with me. BecAuse of him, I will look to Audi in Orland Park for my future maintenance and purchases. I’m am very pleased with the prompt service.
Katie was awesome....very Profesional,kept me informed the whole time.Would definitely bring my subaru back for service. Thank you
Mark has excellent customer service and is very friendly he was very detailed on the information on my car he gave a great understanding of what was going on with my volvo xc90 and also what service to be on the look out for in the future with my xc90
The web system did not provide the detail required. I left message that the service advisor did not respond to. I called to track the service advisor down, he left a message with more detail but missed the main reason I took the vehicle in regarding the EPC code and check engine light. I was told the battery test failed and it would cost $730 for a new one. I reminded the service advisor that 10,000 miles back and two years this dealership installed a new battery. There must be a warranty. The determination was there was nothing wrong with the battery. I called numerous times to be transferred to voicemail. I was on hold for long periods of time without anyone picking up. I just kept calling back. I wanted to understand what was completed on my bill before driving 40 minutes to discuss it with a cashier who was unable to address any of my questions. The service advisor did get back to me, but I needed to track him down and provide time to call me back. Not a good experience at all.
I was pleasantly pleased with the expected service from the Volvo Service dept. Mark was excellent regarding service ….
Gerald was helpful and courteous. Job well done.
I signed up online for synthetic oil and I found out that I was given ordinary oil.
Very good customer service from Dariusz Pawlica, I was in a hurry and they were able to do the oil change, service, and recall quickly and efficiently.
Gerald is always extremely professional, helpful, and patient. He explains in a clear and concise manner that is easy to understand. He deserves a raise!
Everything was completed very efficiently.
Thank you very much.
Michael and your techs are the best. Thanks for keeping me safe.
Everyone was exceptional. Love my car and the great service
Service Area attended to my vehicle & I twenty minutes prior to appointment time. Matt kept me informed of the services, costs & details. Work was performed quickly.
Gerald is the best service advisor I have ever had
Joey did a good job and kept my car clean because it is black.I appreciated that.
Much happier this trip. They did an excellent job washing the car and did not try to sell me any unnecessary service.
Came in for oil change about the service guy said it wasn't covered so I called to speak to someone about my warranty and they never returned my call
Social