Service was great. I didn't have a appointment and they got me in and out quick. Everyone was very accommodating.
Professional, personal staff!
Nothing to add. Keep up the good customer service.
I am always satisfied with the service provided at this priority Nissan. Ben is always courteous and respectful. I will always go back since our needs are met and my vehicle is in good hands.
Very pleased with the service
Wendall Homles was a very professional service advisor who represented the company as a gentleman, He was genuinely concerned with my satisfaction. However, I was less than satisfied with the service technician (s) who worked on my truck. The inspector rejected my vehicle do to bad wiper blades. Very questionable. I had a State Trooper and a local policeman look at my rejected blades and could not see how they were rejected. I had an oil change and there was oil left running down my fender. Also, Grady hand print on top of roof inside.
Ben is a true professional - trustworthy and knowledgeable.
Mark W
2nd time I was offered an interior/exterior car wash after my service, and it’s the 2nd time my car was given back without a car wash. Why offer ???????
We had scheduled an 11:00 appointment on Saturday for an oil change and a state inspection. We arrived at the appointment and dropped off the car rather than wait because we had other obligations around town. When it got within 10 minutes of closing time and we had not heard that the car was ready, we headed out to pick up the car. We did not receive a call until 5 minutes before close when we had already arrived. It was then that we were informed that there was a potential issue that would prevent us from passing inspection. The service team wanted to give us a rejection sticker and revisit the issue on Monday, when we were not available, because they were about to close for the weekend. The service manager reviewed the potential issue, and determined that it was not in fact an issue and issued the state inspection. While I understand that things happen, I don’t appreciate waiting until the last minute to inform us that a major repair may be needed.
Thank you for hard work with my vehicle!
My car was making a funny noise, so o stopped by the Service ce department and they were able to fit my car into the schedule and fixed the problem in less than an hour!
One of the best dealerships to buy a car from or get your car serviced at! Highly recommend priority Nissan Williamsburg Va
Ben McFerrin was awesome. Courteous. Was super polite and wanted to help even when I walked in at the very end of the work day. Things changed and he was quick to keep me informed with options and the repairs I needed. He went out of his way to help me with warranty work that was not expected and was quick to start repairs which I asked for last minute. Even at check out, he gave me information and guidance on my vehicle and seemed genuinely interested in what I had to say. Great guy to have on the floor. Every manager should seek to be more like Ben.
Wendell was great! Very friendly and personable. When returning my keys, he gave detail about the service and talked through what service may be needed in the future (not pushy, but informative). Would love for him to service my car again!
Truck did not pass inspection do to bad wiper blades. I can’t see where they are bad. Felt like dealership wanted to sell me new blades.
My car smelt like body odor after it was washed.
Best service department around! Ben always makes sure everything is done perfect!
Ben always does all he can
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