Always great service from Ben.
This feedback represents both the maintenance service and car sales service we received on Monday May 13th, 2024. Unfortunately, we needed to bring our Nissan in for service. It had been working just fine and then all of a sudden the transmission started having significant issues. It went from running just fine the night before to not running the very next day. No warning. No engine light. The estimated repair was $7200 for a refurbished transmission. That was high (nearly double our expectations) for our threshold for repair. When we opted to go the purchase route, on the car sales side, the initial trade-in offer was $250. In good faith, how can any representative even make such an offer? And for a high-end 2015 with less than 100,000 miles. You could get that for the wheels alone. As a military veteran, I take pride in my service, honesty, and commitment to those I support. I expect the same in return and was disappointed with both Nissan departments. In the end, we were fortunate that no one got hurt when the car suddenly stopped working and we are grateful we were able to be able to replace it.
The person that assisted me was Alden Tyler, not Ben.
Work was done as requested, took even less time than promised! Great job.
Excellent customer service.
Ben is always professional and explains other maintenance items needed or recommended. Appreciate him!!!
Ben was super helpful friendly. As nd completed everything on the rogue was ststed.another great experienc with this tesm.
ben es una persona profesional dedicada a su trabajo siempre esplica todo profecional muchas gracias ben
Ben helped me get my car fixed quickly
I arranged to bring the car in because of a recall. The handoff was quick and easy and the car was returned faster than promised by a courteous, professional staff member.
Thanks to Ben for excellent service
I love the service and staff provided by classic nissan of Williamsburg
Cecilia was and is the epitome of providing excellent customer service. She is knowledgeable, helpful, and professional. She provides help from the customers viewpoint and does so in a pleasant and thoughtful manner. You should clone her or at least make her a trainer. She's the reason I will continue to do business with you.
Great customer service experience and customer support ????
Thank you ????
It was very quick. They also pointed out that my state inspection was overdue. That was greatly appreciated. Customer service was great on the phone and in person. Great job!
Ben does a great job.very courteous.I look for him when I go there He goes above and beyond to give you great service. A great asset to this company.
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