Community Kia Auto Repair Service

My car has been making a noise since October-November. I called service and a service tech said most likely it was probably just low on oil. So I took my car in elsewhere to have the oil checked for leaks and changed twice. My car still made the noise. In December I called service back to bring my car in to fix the noise. I also emailed a video of my car making the noise. They said they found that the spark plug for cylinder 3 had oil all over it, and they found that the gasket around the cylinder was leaking oil. They replaced the valve cover gaskets, which cost $549.10. My car still made the noise. On January 7th, I text and called service back and told them my car was still making the noise, and my service advisor said she would call me back. I didn’t hear from her. Over the next 3 weeks I tried calling multiple times but was always told she was either in a meeting, with a customer or not there. I left multiple messages. One time they even put me on hold for 9 minutes and kept picking up the phone and putting me back on hold, only to eventually hang up on me. Meanwhile my car is getting worse. I got frustrated last Friday (Jan. 27th) and called the Service Manager. I was told he was in a meeting and would call me back. Never heard from him - ever. Finally after leaving messages for 21 days, last Saturday the 28th I got my advisor on the phone and explained that I was frustrated and just wanted my car fixed. She asked me to drop my car off on Tuesday the 3rd, which I did. This time they said it was the timing chain tensioner. I was told my car would be ready by Monday the 9th. That Tuesday morning when I hadn’t heard from anyone, I called at 11:30am and was told my car would be ready by Wednesday afternoon. By 3:00pm on Wednesday, I hadn’t heard from anyone so I called to find out the status of my car and was told it would probably be ready by 5pm. I asked what the total was and I was put on hold for 18 minutes before being told my advisor would call me right back. I never got a call back, so I just got a ride to the dealership at 5 to get my car. I paid $1327.45 on top of the $355.04 in parts I already purchased. My car still makes the noise. I messaged my advisor this morning at 9am and still haven’t heard back.

Thank you.

Very professional

Julie & Avery are so sweet & helpful. They both deserve a raise :)

Great service

Thank you all you were Great!!!!!!!!!

Loved everything about the service. Thank you julie for taking care of me!

Julie is always friendly and outgoing. It is a pleasure to have her as my customer service representative. Thank you for all you do Julie.

They were very quick and thorough. Alwy do a great job.

Ms. Julie is amazing, very helpful!! She’s the reason I continue coming!

Awesome Job thanks Kia staff !

Julie has always been a big help! She informs me And keeps me up to date. Great service always.

My service rep was awesome Very professional and helpful. As well as stayed on top of my van to make sure all was complete

Julie is awesome!

Great service a friendly service team this is why I drove so far for service at community Kia Baytown!

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Thank you very much for your help. It was very much appreciated. Happy holidays.

Your team always give good service

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Love Julie she’s such an asset to the service department. She’s friendly, knowledgeable and efficient.